AI Receptionist for Florists
Never Miss an Order While You're at the Bench
When your hands are in the foam, the phone still rings. DeskCaller's AI answers on the first ring, takes bouquet orders and same-day deliveries over the phone, qualifies wedding enquiries, and handles the Valentine's and Mother's Day rush without a busy tone. Orders sync with your calendar and CRM. Live the same day.
Why Florists Lose Orders to Voicemail
Your hands are in the foam making up arrangements while the phone rings out. Same-day orders and wedding enquiries go to the next shop on the high street. The busiest weekends are capped by how many calls you can pick up.
You can't answer the phone with your hands in the foam
You're wiring a bridal bouquet or conditioning a bucket of stems when the phone starts ringing. You can't stop mid-arrangement, so the call rings out. The customer who wanted a same-day delivery for an anniversary simply rings the next florist on the high street, and that order is gone before you've wrapped the ribbon.
Valentine's and Mother's Day bury you in calls
In the run-up to Valentine's Day and Mother's Day the phone never stops. You're trying to make up dozens of bouquets, brief the delivery driver, and take orders all at once. Callers get an engaged tone or voicemail, walk-in customers wait at the counter, and the busiest weekend of your year is capped by how many calls you can physically pick up.
Wedding enquiries need proper questions, not a rushed callback
A couple ringing about their wedding flowers wants to talk through their date, venue, colours, and budget. That's a ten-minute conversation you rarely have free while the shop is busy. So you promise to call back, and by the time you do they've already booked a consultation with whoever answered first.
Built for Florists
From Phone Orders to Wedding Enquiries
Purpose-built AI for taking bouquet orders, qualifying weddings, capturing colours and card messages, and coordinating same-day delivery. Orders sync straight into your calendar and CRM.
24/7 Order and Enquiry Handling
Answer every call the moment it comes in, including evenings and Sundays when couples browse florists after work. Your AI takes bouquet orders and enquiries while you're at the bench, so nothing rings out.
Wedding Enquiry Qualification
Capture the wedding date, venue, guest numbers, colour palette, and budget before you ever pick up. Smaller budgets are matched to your set packages, while larger bespoke weddings are booked in for a proper consultation with the details ready.
Valentine's and Mother's Day Surge Cover
Handle the flood of calls during Valentine's Day, Mother's Day, and Christmas without a busy tone. Your AI takes order after order at once while you and the team focus on making up arrangements and getting the van out.
Occasion and Arrangement Capture
Log the occasion up front so the brief is clear. A '50th birthday' points to something bright and celebratory; a hand-tied for an anniversary is noted with the couple's favourite colours; every order reaches the bench with context.
Syncs With Your Calendar and CRM
Every phone order and enquiry flows straight into your calendar and CRM with recipient, occasion, colour preferences, and card message already captured. No re-keying, no orders lost on the back of a delivery pad.
Delivery Address and Timing
Collect the full delivery details on the call: house name, postcode, care-home or ward name, 'leave with a neighbour' notes, and the timing that matters. Same-day requests are flagged so you can check they fit the round.
Colour and Style Preferences
Note what the recipient actually loves before you design. 'Purples and whites', 'bright and tropical', or 'soft ivory and greenery' reaches you as a clear brief instead of a vague 'something nice for £40'.
Corporate and Recurring Accounts
Handle business callers separately. A weekly reception arrangement or a monthly office subscription is logged as a recurring order with the delivery schedule and billing contact captured for you to confirm.
Budget-Appropriate Suggestions
Match callers to the right offering. A £30-£50 enquiry hears about your signature hand-tieds, while a £150+ request is flagged for a designer to call back about a bespoke arrangement. No caller feels priced out or under-served.
Sympathy and Funeral Orders
Take condolence orders with a calm, appropriate tone. The AI captures the name, funeral director, service date and time, and family wishes, then flags urgent same-day tributes so you can coordinate delivery to the service.
Card Messages, Word for Word
Record the card message exactly as dictated. 'Happy 30th Anniversary, love always, Tom' is captured verbatim, and special notes like 'please include her favourite pink roses' are passed to the designer.
Post-Delivery Follow-Up
Follow up a couple of days after delivery to check the flowers arrived beautifully, invite a review, and catch any issue early before it becomes a complaint. A gentle nudge for the next occasion, handled for you.
See It In Action
Real call transcript: Same-day sympathy order taken over the phone
Syncs With Your Calendar and CRM
Every phone order and enquiry flows straight into the tools you already use, with recipient, delivery postcode, occasion, colours, and card message captured. Connect directly, or via Zapier, Make, and webhooks.
Frequently Asked Questions
Is DeskCaller GDPR compliant with our customers' details?
How does the AI handle wedding enquiries and budgets?
Does it work with our calendar and CRM?
What happens on Valentine's Day or Mother's Day when the phone never stops?
Can it handle sympathy and funeral orders sensitively?
How does it capture colour and style preferences?
How quickly can we go live before a peak like Valentine's Day?
What if a caller has an unusual request or wants to speak to a person?
Stop Losing Orders While You're at the Bench
Let DeskCaller answer every call, take orders over the phone, and qualify wedding enquiries while you make up arrangements. Go live the same day, in time for your next peak.
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