AI Receptionist for Plumbing Companies
Never Miss a Burst Pipe Call

The AI recognizes emergency keywords like "burst pipe," "flooding," "no water," "sewer backup," "water heater leaking," or "gas smell" and immediately prioritizes them. It dispatches your on-call plumber via SMS/call with the customer's address, issue description, and phone number. You can set custom emergency rules: main line backups get priority, commercial buildings escalate to supervisor, etc.

Yes. During setup, you provide pricing for: drain cleaning ($125-250), water heater repair ($150-400), leak detection ($200-350), camera inspection ($300-500), sewer line work, fixture installation, etc. The AI gives accurate estimates based on job type. For complex jobs requiring inspection, it books diagnostic appointments and explains your service call fee.

Yes. We integrate with ServiceTitan, Housecall Pro, Jobber, FieldEdge, ServiceM8, and 20+ field service platforms. Every call creates a service ticket, books appointments in technician calendars, and updates customer records. Your dispatch board shows real-time bookings with no manual entry.

The AI asks diagnostic questions: "Is water actively leaking?", "Can you access the shutoff valve?", "How much water?", "Is it affecting multiple fixtures?" Based on responses, it categorizes as emergency (immediate dispatch), urgent (same-day), or routine (next available). You define what qualifies as emergency for your business.

Absolutely. The AI has your on-call rotation schedule. When emergencies come in at 11pm or 5am, it instantly alerts the on-call plumber via SMS and phone call with full job details: customer name, address, issue description, phone number. Your technician can accept or pass to backup before calling customer.

The AI recognizes commercial accounts (restaurants, offices, apartments, retail) and applies their specific service agreements. It knows priority response times, after-hours SLAs, and billing protocols. Commercial emergencies (restaurant kitchen flooding, office building water main) are escalated immediately to your commercial supervisor.

Yes. The AI is trained on plumbing systems: PEX vs copper pipes, tankless water heaters, main line backups, sump pumps, ejector pumps, pressure reducing valves, expansion tanks, drain cleanouts, P-traps, and vent stacks. It asks relevant diagnostic questions technicians need for proper preparation.

Yes. The AI explains your labor warranty (1-2 years typical), manufacturer warranties on parts, and satisfaction guarantees. It knows which repairs are covered under previous service calls and can schedule warranty work. Builds customer confidence before technician arrives.

The AI asks: "Is it gas or electric?", "Is water leaking from the tank or connections?", "Is there hot water at all?", "How old is the unit?" It can quote water heater replacement ($1200-2500 installed), repair costs, and book same-day emergency service. For active leaks, it provides shutoff instructions while dispatching your plumber.

The AI recognizes complex situations (insurance claims, multi-system failures, difficult access, special requirements) and transfers to your office manager or dispatcher in real-time. The transfer includes full conversation summary so your team has context. You control which situations trigger human handoff.

Yes. We support residential plumbing companies, commercial plumbing contractors, and companies doing both. You can route calls by building type: homes, apartments, restaurants, offices, retail, industrial facilities. Each can have different pricing, response times, and escalation rules.

Most plumbing companies go live within 14 days. We need time to configure your service areas, pricing matrix, emergency protocols, on-call schedule, and field service software integration. Rush implementations available for immediate emergency coverage needs.