DeskCaller

AI Receptionist for Plumbing Companies
Never Miss an Emergency Call

A pipe bursts at 2am and the caller works down the list until someone human picks up. DeskCaller's AI answers on the first ring, talks them to the stopcock, and gets your on-call plumber out the door. Bookings sync with ServiceTitan, Housecall Pro, and Jobber. Live the same day.

See How It Works
96%
Emergency calls answered
30%
More jobs captured
24/7
Triage response coverage

Why Plumbing Practices Lose Emergency Revenue

Busy residential plumbers and commercial contractors struggle to maintain high dispatch rates while handling active site repairs and team rotas.

Emergency calls go to whoever answers

A water heater ruptures or a sewer backs up at 2am, and the caller keeps dialling until a person picks up. Voicemail does not cut it. They leave a message for nobody and hire the plumber who answered, and that is an £800 to £2,500 job gone.

Plumbers can't stop mid-job to take a call

Your techs are under a subfloor or mid-solder on a main line. They can't take eight to twelve calls a day without downing tools or risking the job, so the ring they miss becomes someone else's lead.

The office loses hours to manual scheduling

Someone still checks the on-call rota by hand and keys every ticket in one at a time. Miss a calendar sync and the double bookings and bad reviews start piling up.

Plumbing-Specific Features

Built for Professional Plumbers

Every feature is custom-engineered to manage emergency calls, technician dispatching, and field ticket syncing automatically.

24/7 Emergency Dispatch

Identify emergency keywords (burst pipes, flooding, gas leaks) and dispatch on-call technicians instantly.

Direct FSM/CRM Sync

Integrate directly with ServiceTitan, Housecall Pro, and Jobber to sync work orders in real-time.

Automated Triage Screening

Diagnose active leaks, water shutoff access, and issue severity automatically during incoming calls.

Dynamic Scheduling Routing

Route scheduled calls to correct technicians based on location zip codes and specialty certifications.

Instant Pricing Estimates

Quote standard flat-rate pricing for drain cleanings, water heater checks, and camera diagnostics.

Local FAQ Assistant

Answer homeowner queries about travel fees, service warranties, payment methods, and arrival windows.

Secure SMS Payment Links

Send secure Stripe links via SMS for diagnostics deposits, lowering no-show rates on service calls.

Outbound Recall Campaigns

Call past customers automatically to schedule annual backflow testing or water heater flushes.

Post-Job Review Prompts

Send text review links and feedback surveys to clients 2 hours after a job is closed in ServiceTitan.

Multi-Language Support

Serve residential and commercial hosts in 50+ languages with automatic dialect translation.

Commercial Agreement Rules

Identify commercial accounts by caller ID and apply specific SLA timelines and billing protocols.

Office Dispatch Handoff

Escalate complex queries and warranty issues directly to your office manager with full text transcripts.

See It In Action

Real call transcript: AI receptionist handles a burst pipe emergency and dispatches the on-call plumber in under 90 seconds.

AI Receptionist:
"Thank you for calling Rapid Response Plumbing. I am Ava, your AI receptionist. How can I help you today?"
Homeowner:
"Hi, my basement is flooding. A pipe just burst in the laundry room and water is pouring out."
AI Receptionist:
"I understand this is an emergency. Have you been able to locate and shut off the main water valve?"
Homeowner:
"No, I do not know where the main valve is. Water is spreading fast."
AI Receptionist:
"I am dispatching our emergency technician, Mike, right now. He will arrive in 15 minutes. The main valve is usually near the street or your water meter. Can you look there?"
Homeowner:
"Okay, I will check by the street. How much is the emergency call-out fee?"
AI Receptionist:
"Our emergency call-out fee is £95 plus parts and labor. Is that alright to dispatch Mike?"
Homeowner:
"Yes, please send him. My address is 12 Oak Lane."
AI Receptionist:
"Perfect. Mike is on his way to 12 Oak Lane. I am sending a text now with a secure link to upload your payment card details to confirm the call-out."

Integrates With Your Field Software

Seamless integration with ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Customer records and schedules sync automatically in real-time.

ServiceTitan
Housecall Pro
JJobber
FieldEdge
M8ServiceM8
ServiceFusion
Workiz
SPsimPRO
mHelpDesk
Zapier
Calendly

Frequently Asked Questions

Is the AI receptionist GDPR compliant for handling patient or customer details?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts, and customer records are encrypted both in transit and at rest. We store data in secure UK-based servers with strict role-based access controls.

Does the system integrate with ServiceTitan, Housecall Pro, and Jobber?

Yes. DeskCaller integrates directly via API with major field service systems including ServiceTitan, Housecall Pro, Jobber, and FieldEdge. Work orders, calendars, and dispatcher logs sync automatically in real-time.

How does the AI receptionist distinguish true emergencies from routine repairs?

The AI guides the caller through diagnostic questions. Inquiries containing emergency keywords like 'burst pipe', 'flooding', or 'sewer backup' are categorized as emergency and dispatched instantly, while standard tap repairs are booked on normal calendars.

Can the AI dispatcher alert our on-call technicians after-hours?

Yes. You configure your on-call rota. When an emergency call is triaged after-hours, the AI receptionist instantly dispatches an SMS and automated call to the on-call plumber containing the address, customer details, and issue summary.

How does the AI handle commercial account service agreements?

The AI recognizes commercial clients by caller ID and applies their specific agreements. It knows your priority commercial SLA response times, billing protocols, and escalates kitchen or main water emergencies directly to your supervisor.

Can it provide instant quotes for standard plumbing repairs?

Yes. During onboarding, you provide flat-rate pricing for standard services (e.g. drain cleaning, leak detection, water heater flushes). The AI receptionist quotes these rates accurately and books the job instantly.

How quickly can we set up the AI receptionist for our plumbing company?

You can be live the same day. Set it up yourself in a couple of hours through self-serve onboarding, or we do it for you: connect your field service software (e.g. ServiceTitan), set your brand-voice greeting, and load your on-call rota. No hardware.

What happens if a customer has a complex billing or warranty query?

For complex billing, existing job warranties, or escalation queries, the AI receptionist transfers the call directly to your office manager. The office manager receives a text transcript summary of the call before picking up.

Ready to Capture Every Plumbing Call?

Join hundreds of plumbing contractors using DeskCaller to automate emergency triage, route on-call technicians, and protect active repair time.

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%