DeskCaller

AI Receptionist for Optometrists & Eye Care
Automate Sight Test Bookings & Triage

Capture sight tests 24/7, triage red-eye and flashes symptoms, process contact lens refills, and manage order collections. Syncs directly with Optix, Acuitas, and Eyefinity. Live in 48 hours.

See How It Works
95%
Patient calls answered
25%
More exams booked
24/7
Symptom checks active

Why Opticians & Eye Clinics Lose Exam Bookings

Independent optometrists and dispensing labs lose spectacle sales and sight test patient satisfaction to front-desk phone overload.

Missed Exam Bookings During Patient Consults

Optometrists and dispensing opticians spend their days conducting detailed sight tests, running retinal scans, and fitting spectacles. You cannot answer the phone while conducting a clinical test. Because most patients hang up without leaving a message and call a competitor, missed calls translate directly to empty exam chairs.

Staff Overwhelmed by Routine Refill Calls

Clinic receptionists lose hours manually answering questions about test fees, NHS voucher rules, contact lens order statuses, and spectacle collection times. This administrative friction distracts from managing frame selections and checking in arrivals.

Delayed Triage for Urgent Eye Trauma Symptoms

Coordinating emergency red-eye reviews, sudden flashes or floaters checks, and referral notifications requires instant action. Without automated clinical pre-screening and priority routing, clinics risk delaying critical eye care treatments.

Optometry-Specific Features

Built for Professional Eye Care Practices

Every feature is custom-engineered to manage clinical diaries, contact lens orders, and patient screening queries automatically.

24/7 Eye Exam Bookings

Capture patient details and booking preferences. Schedule routine sight tests and contact lens checks.

Direct EHR/PMS Sync

Integrate directly with Optix, Acuitas, and Eyefinity to update clinic calendars in real-time.

Lens & Contact Refills

Process prescription contact lens refills automatically and log orders directly in the patient file.

Symptom Triage Screening

Recognize flashes, floaters, or sudden loss of vision and route urgent calls directly to an optometrist.

Secure SMS Payment Links

Send secure Stripe billing links via SMS to collect exam deposits or frame orders during the call.

Clinic FAQ Assistant

Answer caller queries about eye test fees, NHS voucher rules, parking locations, and dilation details.

Outbound Collection Alerts

Call or text patients automatically as soon as their spectacles or contact lenses are ready for pickup.

Recall Appointment Prompts

Remind patients automatically when their bi-annual eye test or diabetic retinal screening is due.

Post-Exam Review Drives

Send automated feedback requests and Google review links to clients 24 hours after their check-ups.

Multi-Language Support

Support patients in 50+ languages with automatic accent and localized medical translation.

GP & Referral Routing

Recognize calls from hospital eye services, GPs, and labs, routing them directly to the resident doctor.

Patient Profile Lookup

Recognize repeat patients by caller ID, greet them by name, and recall past frame sizes instantly.

See It In Action

Example call, illustrative: Patient schedules a retinal assessment and completes flashes symptom pre-screening.

AI Receptionist:
"Thank you for calling Apex Eye Care. I am Ava, your AI receptionist. How can I help you today?"
Patient:
"Hi, I need to book a sight test. I have been having some headaches, and occasionally see bright flashes in my left eye."
AI Receptionist:
"I can help book that eye test. Those flashes are important. Are you seeing new dark spots or floaters along with the flashes?"
Patient:
"No, just the flashes when I turn my head quickly."
AI Receptionist:
"Thank you for confirming. Because you are seeing flashes, we want to book a dilated retinal exam within 24 hours. We have a slot tomorrow at 9am or 11am. Which works best?"
Patient:
"Tomorrow at 9am works perfect. What is the fee?"
AI Receptionist:
"The comprehensive retinal assessment is £45. Do you wear spectacles or contact lenses?"
Patient:
"Yes, I wear prescription glasses for reading."
AI Receptionist:
"Thank you. I have booked you in for tomorrow at 9am under John Smith. I am sending a text now with a link to confirm and upload your current prescription."

Integrates With Your Practice Software

Seamless integration with Optix, Acuitas, Eyefinity, and Cliniko. Exam diaries and collection tickets sync automatically in real-time.

Optix
Acuitas
Eyefinity
Cliniko
Semble
WriteUpp
HubSpot
Salesforce
Zapier

Frequently Asked Questions

Is the AI receptionist GDPR compliant for handling medical records?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts, and patient records are encrypted both in transit and at rest. We store data in secure UK-based servers with strict role-based access controls to protect patient privacy.

Does the system integrate with Optix, Acuitas, Eyefinity, and Cliniko?

Yes. DeskCaller integrates directly via API with major optometry practice management systems including Optix, Acuitas, Eyefinity, and Cliniko. Exam diaries, patient records, and spectacle collection tickets sync automatically in real-time.

How does the AI handle patient inquiries about contact lens reorders?

The AI receptionist connects directly to your patient database and stock system. It checks the active prescription status, verifies when the patient is next due for contact lens refills, and sends a secure billing link via SMS to process the order.

Can the AI receptionist collect eye test deposits or spectacle payments?

Yes. To prevent clinic no-shows, the AI receptionist can send a secure Stripe billing link via SMS during the call to collect deposit retainers, sight test fees, or payment balances for prescription glasses, securing your sales instantly.

How does the AI handle medical emergencies like red-eye or eye trauma?

The AI receptionist is trained to screen for clinical red flags (such as sudden vision loss, severe pain, or chemical exposure). If any are detected, it immediately transfers the caller to your resident optometrist or provides directions to the nearest hospital.

How quickly can we set up the AI receptionist for our eye clinic?

Most optometry clinics are active within 48 to 72 hours. Our onboarding team connects to your practice management system, configures your custom brand voice greeting, and trains the AI on your specific sight test packages and pricing.

What is the typical ROI for an independent optician?

If a typical sight test and dispensing ticket is worth £180, capturing just one patient call that would have gone to voicemail pays for the service.

Can the AI notify patients when their glasses or contacts are ready?

Yes. When your dispensing lab updates a spectacle or contact lens order to 'ready for collection' in your PMS, the AI receptionist can automatically call or text the patient to schedule a collection slot, reducing manual admin.

Ready to Capture Every Sight Test Booking?

Join hundreds of independent opticians using DeskCaller to automate sight test scheduling, pre-screen eye symptoms, and protect patient testing room time.

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The line a clinic agent must not crossCare navigation versus clinical triage, when it is 111 and when it is 999, and the data duty on every symptom a caller says out loud.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.

All guides · Free tools

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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