DeskCaller

AI Receptionist for Optometrists & Eye Care
Automate Sight Test Bookings & Triage

Capture sight tests 24/7, triage red-eye and flashes symptoms, process contact lens refills, and manage order collections. Syncs directly with Optix, Acuitas, and Eyefinity. Live in 48 hours.

See How It Works
95%
Patient calls answered
25%
More exams booked
24/7
Symptom checks active

Why Opticians & Eye Clinics Lose Exam Bookings

Independent optometrists and dispensing labs lose spectacle sales and sight test patient satisfaction to front-desk phone overload.

Missed Exam Bookings During Patient Consults

Optometrists and dispensing opticians spend their days conducting detailed sight tests, running retinal scans, and fitting spectacles. You cannot answer the phone while conducting a clinical test. Since 85% of patients hang up without leaving a message and call a competitor, missed calls translate directly to empty exam chairs.

Staff Overwhelmed by Routine Refill Calls

Clinic receptionists lose hours manually answering questions about test fees, NHS voucher rules, contact lens order statuses, and spectacle collection times. This administrative friction distracts from managing frame selections and checking in arrivals.

Delayed Triage for Urgent Eye Trauma Symptoms

Coordinating emergency red-eye reviews, sudden flashes or floaters checks, and referral notifications requires instant action. Without automated clinical pre-screening and priority routing, clinics risk delaying critical eye care treatments.

Optometry-Specific Features

Built for Professional Eye Care Practices

Every feature is custom-engineered to manage clinical diaries, contact lens orders, and patient screening queries automatically.

24/7 Eye Exam Bookings

Capture patient details and booking preferences. Schedule routine sight tests and contact lens checks.

Direct EHR/PMS Sync

Integrate directly with Optix, Acuitas, and Eyefinity to update clinic calendars in real-time.

Lens & Contact Refills

Process prescription contact lens refills automatically and log orders directly in the patient file.

Symptom Triage Screening

Recognize flashes, floaters, or sudden loss of vision and route urgent calls directly to an optometrist.

Secure SMS Payment Links

Send secure Stripe billing links via SMS to collect exam deposits or frame orders during the call.

Clinic FAQ Assistant

Answer caller queries about eye test fees, NHS voucher rules, parking locations, and dilation details.

Outbound Collection Alerts

Call or text patients automatically as soon as their spectacles or contact lenses are ready for pickup.

Recall Appointment Prompts

Remind patients automatically when their bi-annual eye test or diabetic retinal screening is due.

Post-Exam Review Drives

Send automated feedback requests and Google review links to clients 24 hours after their check-ups.

Multi-Language Support

Support patients in 50+ languages with automatic accent and localized medical translation.

GP & Referral Routing

Recognize calls from hospital eye services, GPs, and labs, routing them directly to the resident doctor.

Patient Profile Lookup

Recognize repeat patients by caller ID, greet them by name, and recall past frame sizes instantly.

See It In Action

Real call transcript: Patient schedules a retinal assessment and completes flashes symptom pre-screening.

AI Receptionist:
"Thank you for calling Apex Eye Care. I am Ava, your AI receptionist. How can I help you today?"
Patient:
"Hi, I need to book a sight test. I have been having some headaches, and occasionally see bright flashes in my left eye."
AI Receptionist:
"I can help book that eye test. Those flashes are important. Are you seeing new dark spots or floaters along with the flashes?"
Patient:
"No, just the flashes when I turn my head quickly."
AI Receptionist:
"Thank you for confirming. Because you are seeing flashes, we want to book a dilated retinal exam within 24 hours. We have a slot tomorrow at 9am or 11am. Which works best?"
Patient:
"Tomorrow at 9am works perfect. What is the fee?"
AI Receptionist:
"The comprehensive retinal assessment is £45. Do you wear spectacles or contact lenses?"
Patient:
"Yes, I wear prescription glasses for reading."
AI Receptionist:
"Thank you. I have booked you in for tomorrow at 9am under John Smith. I am sending a text now with a link to confirm and upload your current prescription."

What Opticians Are Saying

Real stories from independent clinic owners and opticians who automated retinal recalls, verified collections, and decreased front desk strain.

We booked 34 new sight tests in 30 days by answering patient calls 24/7

"Patients seeking eye care usually call when their vision issues flare up or when planning holidays. If we did not answer in 3 rings, they simply called the next optician. DeskCaller handles all after-hours enquiries, explains NHS voucher rules, and books appointments directly into Optix."

Dr. Richard Jenkins, Clinical Director

London Vision & Eye Care Clinic, London

Our opticians can focus entirely on diagnostic testing without phone distractions

"Answering calls mid-sight test is impossible and disruptive to patients, but leaving calls to voicemail was losing us business. Now the AI handles all calendar scheduling and order collection checks. Our staff can focus entirely on high-quality eye tests."

Sarah Jenkins, Dispensing Optician

BrightEyes Opticians, Surrey

Reclaiming lens order admin hours boosted our spectacle sales by 25%

"Our front desk was wasting hours checking contact lens stocks, verifying collections, and explaining voucher systems. The AI receptionist handles all these FAQs and schedules exams. Reclaiming this desk time has allowed us to increase eyewear sales by 25%."

Samantha Cruz, Clinic Manager

Apex Independent Optometry, Edinburgh

Automated retinal recall notifications saved our doctors 10 hours weekly

"Chasing patients for their bi-annual retinal check-ups was a manual task we never had time for. The AI receptionist checks client records, calls patients due for recalls, and books exam slots. It has saved us 10 hours of call admin weekly."

Marcus Thompson, Operations Director

Alliance Retinal Care, Birmingham

Integrates With Your Practice Software

Seamless integration with Optix, Acuitas, Eyefinity, and Cliniko. Exam diaries and collection tickets sync automatically in real-time.

Optix
Acuitas
Eyefinity
Cliniko
Semble
WriteUpp
HubSpot
Salesforce
Zapier

Frequently Asked Questions

Is the AI receptionist GDPR and HIPAA compliant for handling medical records?

Yes. DeskCaller is fully GDPR and HIPAA compliant. Call logs, transcripts, and patient records are encrypted both in transit and at rest. We store data in secure UK-based servers with strict role-based access controls to protect patient privacy.

Does the system integrate with Optix, Acuitas, Eyefinity, and Cliniko?

Yes. DeskCaller integrates directly via API with major optometry practice management systems including Optix, Acuitas, Eyefinity, and Cliniko. Exam diaries, patient records, and spectacle collection tickets sync automatically in real-time.

How does the AI handle patient inquiries about contact lens reorders?

The AI receptionist connects directly to your patient database and stock system. It checks the active prescription status, verifies when the patient is next due for contact lens refills, and sends a secure billing link via SMS to process the order.

Can the AI receptionist collect eye test deposits or spectacle payments?

Yes. To prevent clinic no-shows, the AI receptionist can send a secure Stripe billing link via SMS during the call to collect deposit retainers, sight test fees, or payment balances for prescription glasses, securing your sales instantly.

How does the AI handle medical emergencies like red-eye or eye trauma?

The AI receptionist is trained to screen for clinical red flags (such as sudden vision loss, severe pain, or chemical exposure). If any are detected, it immediately transfers the caller to your resident optometrist or provides directions to the nearest hospital.

How quickly can we set up the AI receptionist for our eye clinic?

Most optometry clinics are active within 48 to 72 hours. Our onboarding team connects to your practice management system, configures your custom brand voice greeting, and trains the AI on your specific sight test packages and pricing.

What is the typical ROI for an independent optician?

If a typical sight test and dispensing ticket is worth £180, capturing just one patient call that would have gone to voicemail pays for the service. Most independent opticians see a positive return on investment in the first 30 days.

Can the AI notify patients when their glasses or contacts are ready?

Yes. When your dispensing lab updates a spectacle or contact lens order to 'ready for collection' in your PMS, the AI receptionist can automatically call or text the patient to schedule a collection slot, reducing manual admin.

Ready to Capture Every Sight Test Booking?

Join hundreds of independent opticians using DeskCaller to automate sight test scheduling, pre-screen eye symptoms, and protect patient testing room time.