DeskCaller

AI Receptionist for Pet Boarding & Daycare
Automate Bookings & Vaccine Checks

Capture boarding stays 24/7, verify vaccination records in real-time, coordinate check-in slots, and collect deposits. Syncs directly with Gingr, ProPet, and Kennel Connection. Live in 48 hours.

See How It Works
95%
Booking calls answered
30%
More stays booked
24/7
Vaccine checks active

Why Kennels & Daycares Lose Boarding Stays

Busy pet care teams struggle to manage kennel capacity and vaccination verification while looking after pets and organizing active play groups.

Missed Boarding Bookings While Caring for Pets

Kennel staff and daycare operators spend their days feeding pets, running playgroups, cleaning runs, and administering medication. You cannot answer the phone when your hands are full. Because most pet owners hang up without leaving a message and call a competitor, missed calls translate directly to empty boarding suites.

Intake Hours Drowned in Vaccination Enquiries

Daycare staff lose up to 4 hours daily in back-and-forth phone tag explaining vaccine requirements (rabies, kennel cough), checking suite availability, and discussing peak holiday rates. This constant phone distraction slows down check-in and check-out queues and leads to team burnout.

Trial Session Scheduling and Deposit Friction

Coordinating temperament evaluation trials, chasing owners for peak-holiday booking deposits, and explaining cancellation windows creates admin overhead. Without upfront retaining fees or automated calendar syncs, kennels lose booking revenue on empty dates.

Boarding-Specific Features

Built for Professional Kennels

Every feature is custom-engineered to manage suite capacities, vaccination records, and check-in schedules automatically.

24/7 Boarding Intake

Capture incoming boarding and daycare reservation requests. Book trial evaluation stays automatically.

Direct Kennel PMS Sync

Integrate directly with Gingr, ProPet, and Kennel Connection to update suite availability in real-time.

Vaccination Verification

Verify up-to-date vaccine records (rabies, kennel cough) during booking and log status in profiles.

Dynamic Suite Selection

Match pets to correct boarding suite sizes based on weight, breed, and multi-pet household requirements.

Secure SMS Deposit Links

Send secure Stripe links via SMS to collect boarding deposits and trial fees during booking calls.

Boarding FAQ Assistant

Answer owner queries about kennel hours, drop-off rules, dietary protocols, and play group setups.

Outbound Check-In Alerts

Call or text owners automatically to coordinate checkout times or confirm peak holiday arrivals.

Enrichment Add-On Upsells

Suggest package add-ons like extra playtime, grooming, or gourmet treats during booking calls.

Post-Stay Review Prompts

Send automated feedback requests and Google review links to pet owners 24 hours after checkout.

Multi-Language Support

Serve international pet owners in 50+ languages with automatic dialect translation.

Vet Emergency Routing

Recognise veterinary emergency calls and route them directly to the on-call facility director.

Pet Profile Greeting

Recognise repeat owners by caller ID, greet them by name, and recall their pet temperament notes.

See It In Action

Example call, illustrative: Pet owner books a weekend boarding stay and confirms vaccination compliance.

AI Receptionist:
"Thank you for calling Apex Pet Hotel. I am Ava, your AI receptionist. How can I help you today?"
Pet Owner:
"Hi, I need to book a boarding stay for my golden retriever for next weekend, from Friday to Sunday."
AI Receptionist:
"We would love to host your retriever. Let me check our suite availability. Yes, we have space. What is your pet's name and approximate weight?"
Pet Owner:
"His name is Buddy, and he weighs about 32 kilograms."
AI Receptionist:
"Thank you. Buddy qualifies for our Large Suite, which is £45 per night. Are Buddy's rabies and kennel cough vaccinations up to date?"
Pet Owner:
"Yes, he just had his boosters last month. I can email the certificate."
AI Receptionist:
"That would be perfect. I can book Buddy in for Friday afternoon check-in and Sunday afternoon check-out. Shall I reserve that?"
Pet Owner:
"Yes, please. How do we secure the booking?"
AI Receptionist:
"I have reserved the suite for Buddy. I am sending a text now with a secure link to upload his vaccine certificate and pay the £30 deposit."

Integrates With Your Pet Software

Seamless integration with Gingr, ProPet, Kennel Connection, and Square. Cabin capacity and vaccine files sync automatically in real-time.

Gingr
ProPet
Kennel Connection
Shopify
Square Appointments
HubSpot
Salesforce
Zapier

Frequently Asked Questions

Is the AI receptionist GDPR compliant for handling client profiles and pet health records?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts, and customer records are encrypted both in transit and at rest. We store data in secure UK-based servers with strict role-based access controls to protect guest privacy.

Does the system integrate with Gingr, ProPet, and Kennel Connection?

Yes. DeskCaller integrates directly via API with major pet care management systems including Gingr, ProPet, Kennel Connection, and Square. Kennel suite capacity, check-in sheets, and customer profiles sync automatically in real-time.

How does the AI verify pet vaccination compliance?

The AI receptionist checks customer profiles in your PMS. If vaccines are missing or expired, it informs the owner of your rules (e.g. rabies and kennel cough booster required 14 days before stay) and sends a secure SMS link to upload files.

Can the AI receptionist collect peak holiday deposits?

Yes. To prevent holiday no-shows, the AI receptionist can check booking dates against your peak calendar. If the dates qualify, it sends a secure Stripe billing link via SMS during the call to collect deposit retainers instantly.

How does the AI handle temperament evaluation bookings?

For new daycare clients, the AI receptionist explains your facility's safety trial rules, books an initial 30-minute temperament evaluation slot, and logs it under a new pet profile in your daycare scheduling system.

How quickly can we set up the AI receptionist for our kennel?

Most kennels are active within 48 to 72 hours. Our onboarding team connects to your pet management software (e.g. Gingr), configures your custom brand voice greeting, and trains the AI on your specific suite sizes and pricing rules.

What is the typical ROI for a boarding or daycare facility?

If a typical boarding stay is worth £150 or a daycare package is £300, capturing just one booking that would have gone to voicemail pays for the service.

Can the AI handle medications and special dietary instructions?

Yes. During boarding intake, the AI receptionist asks if the pet has any dietary rules or medication requirements. It notes these instructions (e.g. insulin timing, grain-free diet) directly in the booking sheet for your kennel staff.
Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

Ready to Capture Every Boarding Stay?

Join hundreds of pet boarding kennels and daycares using DeskCaller to verify vaccination status, automate holiday bookings, and protect floor animal care time.

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Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

When the agent says booked and nothing happenedWhy a confirmation gets spoken before the calendar hears about it, and what actually stops the same slot going twice.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.

All guides · Free tools

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