DeskCaller

AI Receptionist for Self Storage Facilities
Fill Every Unit, Answer Every Enquiry

Answer every unit enquiry on the first ring, quote live availability and pricing, apply your first-month offer, and book move-ins day or night. DeskCaller handles access hours and insurance questions while your team runs the site. Live the same day.

See How It Works
24/7
Enquiry and access cover
First ring
Every unit enquiry answered
Same day
Live on your line

Why Storage Facilities Lose Revenue

Every missed enquiry is a unit left empty. Callers ring round until someone answers and reserve with whoever does.

Enquiries slip away while you're on the units

Your manager is showing a unit or sorting access when the phone rings, so new enquiries drop to voicemail. Storage is a first-answer business — the caller simply rings the next facility and reserves with whoever picks up.

Out-of-hours enquiries go unanswered

People sort out storage in the evenings and at weekends, exactly when your office is shut. Access questions, lock-outs, and 'have you got anything free?' calls pile up until Monday, by which point the enquiry has gone cold.

Callers don't know what size they need

Most callers have no idea whether they want a small locker or a garage-sized room, so they hesitate and ring off. Talking every one through sizes ties up your team and still doesn't guarantee the booking.

Storage-Specific Features

Built for Storage Operations

From unit sizing to access hours, every feature is designed for how a self storage facility actually runs.

Live Unit Availability

Check which sizes are free right now, quote accurate monthly pricing, and match callers to the right space for what they need to store.

Instant Reservations

Hold a unit against a move-in date, capture the caller's details, and text confirmation with their access details straight away.

Access Hours & Entry Help

Answer questions about access hours, help tenants who are locked out after the office closes, and route anything urgent to on-call staff.

Unit Size Guidance

Walk callers through sizes, from a small locker to a garage-sized room, using everyday comparisons so they book the right space first time.

Billing & Payment Queries

Explain the first-month offer, set up Direct Debit, answer invoice questions, and handle overdue-account calls politely.

Climate-Controlled Options

Explain temperature-controlled and ground-floor units, and recommend them for documents, electronics, and other sensitive items.

Multi-Site Routing

Direct callers to the nearest branch, check availability across sites, and pass detailed enquiries to the right manager.

Move-In & Move-Out

Book move-in slots, explain notice periods, and arrange move-out and unit hand-back without tying up your team.

First-Month Offers

Apply your current promotions, such as first month half price, explain the terms clearly, and make sure callers get the best available rate.

Insurance & Cover

Explain the contents-insurance requirement, take cover details, and offer your protection plan so every unit is properly covered.

Overdue Accounts

Handle arrears calls with empathy, explain your payment options and the process for goods left unpaid, and help tenants keep their access.

Business & Vehicle Storage

Capture business, stock, and vehicle or container storage enquiries, arrange multiple units, and set up account billing for commercial customers.

See It In Action

Real call: Evening Enquiry Becomes a Same-Day 100 sq ft Move-In

Call Duration
3 min 12 sec
Outcome
Unit reserved, move-in booked, access details texted
AI Receptionist:
“Thanks for calling Redbrick Self Storage. How can I help this evening?”
Tenant:
“Hi, I need to store the contents of a two-bed flat while I move. Have you got anything available?”
AI Receptionist:
“We have. So I can point you to the right size, roughly what are you storing? Furniture, boxes, appliances?”
Tenant:
“A sofa, a bed, a dining table, a wardrobe, and about 30 boxes.”
AI Receptionist:
“For a two-bed flat that's usually our 100 square foot room, about the size of a single garage. We have one free on the ground floor at £96 a month, and your first month is half price with our current offer. Shall I hold it for you?”
Tenant:
“Yes please. When could I move in?”
AI Receptionist:
“You can move in as early as tomorrow. Access is 6am to 10pm, seven days a week. I'll just need a few details, and one thing to note: every unit needs contents insurance, which you can add for a few pounds a month or arrange yourself.”
Tenant:
“I'll add yours, that's easier. I'm James Turner, mobile 07700 900456.”
AI Receptionist:
“Thanks James. I'm holding room 42, a 100 square foot ground-floor unit, £48 for your first month then £96 after, with contents cover added. I'll text your reservation, access code, and what to bring — just photo ID and a payment method.”
Tenant:
“Great. Do you sell padlocks and boxes?”
AI Receptionist:
“We do — padlocks are £12, and we stock boxes, tape, and bubble wrap in reception. Could you come in tomorrow between 9am and 5pm to sign and collect your key?”
Tenant:
“I'll come about 10. Thanks for making that easy!”
AI Receptionist:
“You're welcome, James. Your room is reserved and the text is on its way. If you have any access questions before then, just call — we're on this line 24/7. See you tomorrow.”

Syncs With Your Calendar and CRM

Connect the calendar and CRM you already use. Reservations, tenant details, and new enquiries sync automatically, so your records stay up to date without any manual entry.

HubSpot
Salesforce
Pipedrive
ZZoho CRM
15Google Calendar
Calendly
Zapier
Make
Webhooks

Frequently Asked Questions

Is DeskCaller GDPR compliant with our tenants' details?

Yes. DeskCaller is fully GDPR compliant. Call recordings, transcripts, and tenant records are encrypted in transit and at rest, and stored on secure UK-based servers with strict role-based access. Personal and payment details are only ever shared with your own systems and staff.

How does the AI know which units are available and what they cost?

It reads your live availability and rates, so it only offers units that are genuinely free and quotes the correct monthly price, including any first-month offer. When a unit is reserved it's marked immediately, so nothing gets double-booked.

Can it help tenants with access questions after the office closes?

Yes. It answers questions about access hours and entry, helps tenants who are locked out, and escalates anything urgent to your on-call staff. Most out-of-hours access calls are resolved without needing a person on the line.

How does it help callers choose the right unit size?

It asks what they're storing and suggests the right size with everyday comparisons, from a small locker to a garage-sized room, and flags climate-controlled or ground-floor options for heavy or sensitive items. That means fewer people booking the wrong size and having to move later.

Does it handle business, vehicle, and container storage enquiries too?

Yes. It captures both domestic and business enquiries, arranges multiple units or account billing for commercial customers, and takes details for vehicle and container storage where you offer it, passing anything unusual to your team.

Can it explain the insurance requirement and take payment details?

It explains that every unit needs contents insurance, offers your cover or lets the tenant arrange their own, and can take reservation and payment details securely through your systems. Sensitive or disputed accounts are handed to a manager.

How quickly can we go live?

You can be live the same day. Set it up yourself in a couple of hours with self-serve onboarding, or we do it for you: connect the calendar and CRM you already use, set your branded greeting and access hours, and load your unit sizes and pricing. No hardware needed.

Stop Losing Enquiries to Voicemail

Answer every unit enquiry, help tenants around the clock, and keep your facility filling up — all without adding to your team. Live the same day.

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Get Started

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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