DeskCaller

AI Receptionist for Solar Installers
Capture Every Enquiry While You're on the Roof

A homeowner rings about panels while your team is fitting an inverter, so the call goes to voicemail and then to the next installer. DeskCaller's AI answers on the first ring, captures the roof aspect, energy bill and battery interest, and books an MCS survey around your surveyors' diaries. Syncs with your calendar and CRM. Live the same day.

See How It Works
24/7
Enquiries answered
First ring
Every caller reaches a person
Every call
Logged and followed up

Why Solar Installers Lose Surveys

Every missed call is a survey that could have become an install. Homeowners ringing round installers book with whoever answers first.

Enquiries land while you're up a ladder

Your team is on a roof running cable or fitting an inverter when a homeowner rings about panels. They hit voicemail, then ring the next installer on their list. The enquiry that could have become a full install and battery is gone before you climb down.

Homeowners are ringing round several installers

People researching solar rarely call just one company. They compare a few installers and book a survey with whoever picks up and sounds professional. If your phone rings out at teatime or on a Saturday, the survey goes to a competitor.

Surveyors waste time on unsuitable jobs

Without a few questions up front, a surveyor drives across the county only to find a heavily shaded north-facing roof, a tenant who cannot authorise work, or usage too low to bother. That is fuel, wages and a slot on the calendar spent on a dead end.

Solar-Specific Features

Built for Solar Installers

From qualifying roofs to capturing energy bills, every feature is built to fill your surveyors' diaries.

Instant Enquiry Response

Answer on the first ring, take the caller's name, number and postcode, and make sure no solar enquiry ever slips to voicemail.

Roof & Property Details

Capture roof type, aspect, pitch and whether the caller owns the home, so your surveyor turns up already knowing what to expect.

Funding & Tariff Questions

Explain the Smart Export Guarantee, export tariffs and finance options at a high level, and hand detailed quotes to your surveyor.

Bill & Usage Capture

Note the caller's typical energy bill and rough annual usage so you can size the array and battery before the survey.

Survey Booking

Offer real survey slots and book straight into your calendar, matched to postcode and surveyor availability. No back-and-forth.

Whole-Area Coverage

Route enquiries by postcode to the right surveyor across your service area, so the nearest engineer takes the job.

Details by Text

Send an SMS asking the caller to share a recent electricity bill and a photo of the roof so the visit is ready to go.

Qualify the Enquiry

Screen out rented properties, badly shaded roofs and very low usage, so surveyors only spend their day on genuine opportunities.

Battery Storage Interest

Flag callers asking about battery storage or backup during power cuts so you can quote storage alongside the panels.

Job Status Updates

Answer 'where's my installation up to?' calls with the latest survey, MCS paperwork and install status without pulling an engineer off site.

Referral Capture

Take neighbour referrals from happy customers during a call and log them for your team to follow up.

After-Hours Cover

Keep answering enquiries in the evenings and at weekends, when homeowners actually sit down to research solar.

See It In Action

Real call: Homeowner Books a Solar Survey and Shares Their Roof Details

Call Duration
2 min 40 sec
Outcome
Survey booked, roof aspect and energy bill captured, battery interest noted
AI Receptionist:
“Good afternoon, thank you for calling Bright Home Solar. How can I help you today?”
Homeowner:
“Hi there. Our electricity bills have gone up a lot and we're thinking about getting solar panels fitted. Can you tell me how it works?”
AI Receptionist:
“Of course, I'd be glad to help. The best next step is a free roof survey, but let me take a few details first so our surveyor comes prepared. Do you own the property?”
Homeowner:
“Yes, we own it. It's a semi-detached house.”
AI Receptionist:
“Lovely. Do you happen to know which way the main roof faces, and roughly what pitch it is?”
Homeowner:
“The back roof faces south, more or less. It's a fairly standard tiled roof, I couldn't tell you the exact pitch.”
AI Receptionist:
“That's fine, the surveyor will measure it on the day. A south-facing roof is a good aspect for solar. Are there any tall trees or buildings that shade the roof during the day?”
Homeowner:
“No, nothing really. It's pretty open at the back.”
AI Receptionist:
“Great. To help us size the system, roughly what do you pay for electricity, and do you have a rough idea of your yearly usage?”
Homeowner:
“It's about £160 a month at the moment. I'm not sure of the units, but I can dig out a recent bill.”
AI Receptionist:
“That's really helpful. I'll send you a text after this call so you can send a photo of a recent bill and, if it's easy, a picture of the roof. Were you interested in battery storage as well, or just the panels?”
Homeowner:
“We'd like to hear about batteries too. We had a couple of power cuts over the winter.”
AI Receptionist:
“I'll note that you'd like to look at battery storage alongside the panels. Our surveyors are MCS certified, and after the survey you'll get a written quote with the system size in kWp and the export tariff options explained. Can I book you in? I have Thursday morning or Friday afternoon this week.”
Homeowner:
“Thursday morning would be good.”
AI Receptionist:
“Perfect, I've booked your solar survey for Thursday morning. You'll get a text confirmation with the surveyor's name, plus that link to send your bill and a roof photo. Is the property at the same postcode you're calling from?”
Homeowner:
“Yes, it is.”
AI Receptionist:
“Brilliant, you're all booked in. On the day the surveyor will check the roof, talk through system sizes and battery options, and explain the Smart Export Guarantee. Thanks for calling Bright Home Solar.”

Syncs With Your Calendar and CRM

Booked surveys and qualified enquiries flow straight into the tools you already use. Every roof detail and energy bill lands on the right record automatically, with no re-keying.

15Google Calendar
Calendly
HubSpot
Salesforce
Pipedrive
ZZoho CRM
Zapier
Make
Webhooks
REST API

Frequently Asked Questions

Is DeskCaller GDPR compliant when handling our customers' details?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts and customer records are encrypted both in transit and at rest, stored on secure UK-based servers with strict role-based access controls. Homeowner details captured on a call are only shared with your team.

Can the AI explain the Smart Export Guarantee and finance options?

It explains the basics clearly - how the Smart Export Guarantee lets you get paid for exported electricity, how export tariffs differ between suppliers, and the finance options you offer. It keeps things general and books a survey for exact figures, so it never quotes savings or payback it cannot stand behind.

Does it capture roof and energy details before the survey?

Yes. On the call it asks whether the caller owns the property, which way the roof faces, its type and roughly how much they spend on electricity, and flags any shading. It can also text a link so the homeowner sends a recent bill and a photo of the roof, so your surveyor arrives fully briefed.

Does it work with our calendar and CRM?

Yes. DeskCaller syncs with your calendar and CRM so booked surveys and qualified enquiries appear automatically - Google Calendar, Calendly, HubSpot, Salesforce, Pipedrive, Zoho and more. Bookings and lead details flow straight in via API, with no re-keying.

How does it handle existing customers chasing an install or aftercare?

It recognises existing customers and can share the latest status of their survey, MCS paperwork or installation. For a fault or warranty query it logs the details and books a call-out, and passes anything urgent or complex straight to your office with a full transcript.

Can it answer calls in the evenings and at weekends?

Yes. Homeowners often research solar outside working hours, and the AI answers around the clock. It captures the enquiry, qualifies the roof and usage, and books a survey while your team is off the clock - so nothing waits until Monday.

How quickly can we go live?

You can be live the same day. Set it up yourself in a couple of hours through self-serve onboarding, or we do it for you: connect your calendar and CRM, set your brand-voice greeting, and load your surveyor availability and service-area postcodes. No hardware needed.

Stop Losing Solar Enquiries to Voicemail

Answer every enquiry on the first ring, capture the roof aspect, energy bill and battery interest, and book MCS surveys around the clock. Live the same day, no hardware.

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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