AI Receptionist for Nurseries and Childcare Settings
Answer Parents While Staff Stay With the Children

That is exactly the gap it fills. Ratios mean a practitioner cannot leave the room to pick up, so the line rings out for most of the day and enquiries quietly disappear. The agent answers on the first ring, handles the enquiry or the daily message properly, and leaves your team where they need to be. Nothing about your ratios or your room cover changes.

No. The agent never confirms whether a named child attends your setting, which room they are in, what times they are there, or what the collection arrangements are, to any caller. It cannot know who is really on the other end of a phone line, so it does not treat a phone call as identification. Those questions are passed to a member of staff who can verify who they are speaking to.

It goes to a person, immediately. The agent does not take a safeguarding disclosure, does not ask follow-up questions about it, and does not write it into a call note. It recognises what it is hearing, tells the caller it is putting them through to a member of staff, and routes the call to the named human and the designated safeguarding lead you nominate during setup. A disclosure belongs with a trained person on your team, never in an automated summary.

No, and it will not try. Collection arrangements and emergency contacts are the two things most worth getting wrong, so the agent never alters them. If a parent rings to change who is collecting, the call is passed to a member of staff who can confirm the caller's identity and update your records through your own process.

It can explain your setting's general position: whether you take funded hours, how you apply them across sessions, and what a family typically needs to bring. What it will not do is tell a parent what they are personally entitled to, because that depends on their circumstances and the current scheme. It captures that funded hours were asked about and flags it for your manager to confirm properly.

Yes. It takes the child's age, the start date the family wants, the days they need and whether funded hours are in play, then either books a settling-in visit against your calendar or adds them to the waiting list with all of that attached. You get an enquiry you can act on instead of a missed call you never knew about.

Those are taken and logged for the office with the child's name, the reason given and the time of the call, so your morning register is not being rebuilt from memory. The agent does not give medical or illness advice and does not tell a parent whether a child is well enough to attend. That is your exclusion policy and your judgement, so it points the parent at your policy and passes the message on.

Yes. Agency calls come from two directions and the agent handles both. Families ringing to describe what they need get asked the questions you would ask: the hours and days, the ages of the children, the duties involved, and whether they are looking for live-in or live-out. Carers ringing to register get their availability, the area they cover and the type of placement they want captured. Both are routed to the consultant who places them.

Yes, and that is not optional. An urgent call from a parent about their child always has a fast route to a human being, on rules you set during setup. The agent is there so that the ordinary calls stop drowning out the urgent ones, not to stand between a worried parent and your team.

No. Detailed health and SEND information belongs on your own registration form, held under your own policies, not in a phone note taken by an assistant. If a parent starts describing a medical need or an additional need on an enquiry call, the agent notes only that there is something to discuss and routes it to your manager to capture properly through your normal process.

Enquiries, booked visits and callbacks sync into the calendar and CRM your setting already runs, so the office is not retyping anything. Where a direct connector is not available, a webhook or an automation platform gives you the same result. We will confirm exactly what connects to your stack during setup.

Same day. Set it up yourself in a couple of hours, or we do it with you: your rooms and age ranges, your fees, your funded hours position, your exclusion policy, and the escalation rules for urgent and safeguarding calls. No hardware and no change to how your rooms run.