DeskCaller

AI Receptionist for Dermatology Practices
Automate 85% of Patient Calls While You Focus on Care

Answer every call 24/7, automate prescription refills, book medical and cosmetic appointments instantly, triage urgent skin concerns, and capture £1,500-£3,000 after-hours cosmetic leads. Stop losing patients to voicemail. Live in 2-4 weeks.

See How It Works
24/7
Every call answered, day or night
Every call
No voicemail, no hold queue
Hands-free
Answered while you are working

Why Dermatology Practices Lose Patients

Every missed call is a patient who books with the next dermatologist on their search list. Here is why they never call back.

Peak Call Times Go Unanswered

Your front desk is overwhelmed during morning rush (8-10am) and lunch hours. Patients calling about urgent rashes, suspicious moles, or cosmetic consultations hit voicemail. A new caller reaching voicemail is twice as likely to book with the next dermatologist on their list, losing you £200-£500 consultations.

After-Hours Cosmetic Leads Lost

High-value cosmetic patients research Botox, fillers, and laser treatments after work hours. Evening calls (6-9pm) about £1,500-£3,000 procedures go to voicemail. By morning, they have already booked consultations with practices that answered their calls immediately.

Prescription Refills Overwhelm Staff

Your team spends hours daily handling tretinoin, biologic, and topical steroid refill requests. Each call takes 5-10 minutes to verify patient identity, confirm medication details, and route for approval. This repetitive work blocks new patient bookings and urgent medical inquiries.

Built for Dermatology
From Prescription Refills to Cosmetic Bookings

Handle medical and cosmetic inquiries, automate tretinoin refills, triage urgent skin concerns, and capture high-value after-hours leads without adding staff.

24/7 Appointment Scheduling

Book medical dermatology and cosmetic consultations around the clock. Differentiate acne treatment from Botox bookings, apply custom scheduling rules, and sync directly with ModMed, Nextech, or EZDERM.

Prescription Refill Automation

Handle tretinoin, topical steroid, and biologic refill requests automatically. Verify patient identity, confirm medication and dosage, route to providers for approval, and update EHR records.

Cosmetic vs Medical Triage

Qualify callers based on concern type. Route Mohs surgery and suspicious mole inquiries to medical scheduling. Direct Botox, filler, and laser treatment requests to cosmetic consultation slots with pricing information.

Urgent Concern Escalation

Recognize keywords like severe reaction, spreading rash, infected wound, or rapidly changing mole. Trigger immediate SMS alerts to providers with patient details and offer same-day emergency slot booking.

Insurance Verification Screening

Capture insurance provider, member ID, and procedure codes for pre-visit verification. Flag self-pay cosmetic inquiries separately. Reduce claim denials and streamline billing workflows before appointments.

GDPR-Compliant Communication

ISO 27001 certified with end-to-end encryption. Maintain audit logs and secure patient data storage. Every conversation meets healthcare security standards without compromising conversational quality.

New Patient Intake Forms

Collect medical history, current medications, allergies, previous treatments, and chief complaint details before the visit. Pre-populate EHR charts so providers walk in fully prepared.

Appointment Reminder System

Send automated SMS and voice reminders 48 hours and 24 hours before appointments. Reduce no-shows by 90% with two-way confirmation that updates your calendar automatically.

Multilingual Patient Support

Serve diverse patient populations with Spanish, Polish, Portuguese, Arabic, and 20+ language support. Switch languages mid-call based on patient preference without transferring to staff.

Photo Collection via SMS

Request photos of skin concerns, rashes, or moles via text for provider pre-review. Triage urgency before appointments and improve diagnostic accuracy with visual documentation already in the chart.

FAQ Automation Library

Answer hundreds of repetitive questions about office hours, location, parking, accepted insurance, preparation instructions, and common procedures. Free staff to focus on complex clinical coordination.

Post-Procedure Follow-Up

Automate follow-up calls 48 hours after Mohs surgery, biopsies, laser treatments, and cosmetic procedures. Check healing progress, answer care questions, and schedule follow-up visits when needed.

See It In Action

Example call, illustrative: Patient with changing mole gets urgent appointment booked and photo pre-review arranged in under 3 minutes.

Patient Books Urgent Mole Check After Finding Suspicious Changes

⏱️ 2 min 30 sec✅ Same-week urgent appointment booked, photos collected for provider pre-review, potential melanoma flagged
AI Receptionist:
"Good evening, thank you for calling Harley Street Dermatology. How may I help you today?"
Patient:
"Hi, I'm quite worried. I have a mole on my back that my wife says has changed shape over the past few months. It's also gotten darker."
AI Receptionist:
"I understand your concern. Changes in mole appearance definitely warrant evaluation. Can I ask if the mole has irregular borders, multiple colors, or if it's larger than 6mm?"
Patient:
"Yes, my wife says the edges look jagged now, and there are different shades of brown and black. It's probably about the size of a pencil eraser, maybe a bit larger."
AI Receptionist:
"Thank you for that information. Based on what you are describing, I would like to get you in for an urgent evaluation with one of our consultant dermatologists as soon as possible. I have availability this Thursday at 10am or Friday at 2pm. Which works better for you?"
Patient:
"Thursday at 10am would be perfect. Should I be really worried about this?"
AI Receptionist:
"It is very good that you are getting it checked promptly. Many changing moles are benign, but any changes in size, shape, color, or border do need professional evaluation. I'm going to send you a text message with a secure link to upload photos of the mole. This will help Dr. Patterson review it before your appointment and ensure we have the right amount of time scheduled."
Patient:
"That's helpful, thank you. What should I bring to the appointment?"
AI Receptionist:
"Please bring your photo ID, insurance card if you will be using insurance, and a list of any current medications. Wear comfortable clothing that allows easy access to your back. You will receive a confirmation text with our address, parking information, and the photo upload link. Is there anything else I can help with?"
Patient:
"No, that covers everything. Thank you so much for getting me in quickly."

Integrates With Your Dermatology EHR

Seamless integration with ModMed EMA, Nextech, EZDERM, PatientNow, and all major dermatology-specific EMR platforms. Appointments and patient data flow automatically into your existing workflow.

ModMed
Nextech
EZDERM
PatientNow
athenahealth
Elation
CureMD
Pabau
Calendly
Zapier
HubSpot
Salesforce

Frequently Asked Questions

How does it differentiate between cosmetic and medical dermatology inquiries?

Your AI asks qualifying questions about the nature of the concern. Mentions of acne treatment, rashes, moles, skin cancer screening, or eczema route to medical scheduling. Inquiries about Botox, fillers, laser treatments, chemical peels, or anti-aging procedures route to cosmetic consultation slots with pricing discussions. You configure the routing rules based on your practice structure.

Can it handle prescription refill requests for tretinoin, biologics, and topical steroids?

Yes. The AI verifies patient identity via date of birth, confirms current medication name and dosage, checks last prescription date, and asks about any new symptoms or reactions. It then routes the request to your provider approval queue in ModMed, Nextech, or EZDERM with all details pre-populated. Once approved, the patient receives confirmation via SMS with pharmacy details.

Does it integrate with ModMed EMA, Nextech, and EZDERM dermatology EHR systems?

Yes. DeskCaller integrates with ModMed EMA, Nextech, EZDERM, PatientNow, athenahealth, Elation Health, and other dermatology-specific EMR platforms via API or Zapier. Appointments book directly into your calendar with patient intake details, insurance information, and chief complaint already documented in the chart.

What happens if someone calls about a severe allergic reaction or rapidly changing mole?

Your AI recognizes urgency keywords like severe reaction, spreading rash, infected wound, sudden swelling, difficulty breathing, or rapidly changing mole. These trigger immediate SMS alerts to designated providers with patient contact details and symptom description. The AI offers same-day emergency slots if available or instructs patients to seek immediate care for true emergencies.

How does it maintain GDPR compliance for sensitive dermatology conversations?

DeskCaller is ISO 27001 certified with end-to-end encryption for all patient communications. We maintain comprehensive audit logs, secure data storage, and role-based access controls. All conversations are encrypted in transit and at rest, meeting full GDPR requirements for protected health information.

Can patients send photos of skin concerns via SMS for provider pre-review?

Yes. When patients call about rashes, moles, or other visible concerns, your AI can request photos via SMS. Patients receive a secure text link to upload images directly into your EHR system. Providers can review photos before appointments to triage urgency, prepare treatment plans, or escalate to urgent care if needed.

How quickly can we set this up during our busiest acne treatment season?

Most dermatology practices go live in 2-4 weeks. We configure your scheduling rules, prescription refill workflows, cosmetic vs medical triage logic, EHR integration, and FAQ library. Mid-season setup works perfectly since it is designed to immediately reduce call overflow during peak demand periods.

What is the ROI if we only capture 5 additional cosmetic consultations per month?

Average cosmetic consultation converts at 60-70% with procedure values of £1,500-£3,000. Five additional consultations monthly at 65% conversion and £2,000 average procedure value equals £6,500 in monthly revenue or £78,000 annually. DeskCaller typically pays for itself within the first 10-15 days of capturing previously lost after-hours cosmetic leads.

Stop Losing High-Value Patients to Voicemail

Dermatology practices using DeskCaller automates routine patient calls, capture after-hours cosmetic leads worth £48,000+ annually. Set up takes 2-4 weeks.

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The line a clinic agent must not crossCare navigation versus clinical triage, when it is 111 and when it is 999, and the data duty on every symptom a caller says out loud.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.

All guides · Free tools

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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