AI Receptionist for Glass & Glazing Repair
A Smashed Window Won't Wait for You to Call Back
Broken glass is an emergency by nature. A break-in at midnight, a shopfront put through, storm damage over the weekend, and the caller keeps dialling glazier after glazier until a human picks up. Miss that ring and you haven't just lost a lead, you've lost an urgent job to whoever answered and left a property open to the weather and to thieves. DeskCaller answers 24/7 on the first ring, takes the address and postcode, and gets your on-call glazier out to board it up. Misted units, cracked panes and splashbacks book straight into your calendar. Live the same day.
Why Glaziers Lose Jobs
Every missed call is an emergency board-up or a full shopfront replacement going to the glazier who answered first.
You can't answer with both hands on a pane of glass
You're on a ladder easing a replacement sealed unit into a first-floor frame, gloves on, suckers in hand. The phone goes with a smashed shopfront that needs boarding up tonight. You physically can't answer, and by the time you're down and calling back they've booked the glazier who picked up on the first ring.
Break-ins and storm damage don't wait for office hours
A window goes through at 11pm, or a gale takes out a shop front over the weekend. The property is open to the weather and the owner is ringing round every glazier they can find. Whoever answers gets the emergency board-up and, more often than not, the full replacement job that follows.
Misted-unit enquiries need proper measurements, not a scribbled note
Blown double-glazed units, cracked panes and new splashbacks all need the right sizes, glass type and glazing bar details before you can quote. A rushed voicemail leaves half the information missing, so you play phone tag for days and the job cools off.
Built for Glass & Glazing
From Emergency Board-Ups to Misted Units
DeskCaller understands emergency board-ups, blown double-glazed units, and the difference between a domestic pane, a splashback and a shopfront, handling each call with the judgement of your best receptionist.
24/7 Emergency Board-Up Line
Answer break-in, storm and vandalism calls day or night. Capture the address, opening size and how exposed it is, then send your on-call glazier the job details by SMS straight away.
Misted & Blown Unit Intake
Take enquiries for misted, blown or condensation-filled double-glazed units. Log pane sizes, glazing bar details and how many units have failed so you can quote the replacement sealed units accurately.
Domestic, Commercial & Shopfront Routing
Work out the job type in the first few seconds. Homes go to measure-and-fit appointments, shopfronts and commercial glazing route to emergency dispatch or a survey visit.
Hands-Free While You're Fitting Glass
Every call is answered while your fitters concentrate on the pane in front of them. No downing tools and peeling off gloves to reach a ringing mobile, and no lead lost because you were mid-fit.
Syncs With Your Calendar
Check availability, book same-day emergency slots and schedule measure-and-fit visits. Jobs land in your calendar automatically so your diary and your van never fall out of step.
Emergency Call-Out Deposits
For after-hours board-ups, take a deposit by secure text payment link before you dispatch. Your on-call glazier only drives out to confirmed, paid jobs, which cuts wasted late-night trips.
Coverage Area Checks
Ask for the address and postcode and confirm you cover it. If it's outside your patch, politely decline or pass on a referral, so you don't burn an evening driving to a job you can't profitably take.
Photo Damage Assessment
Text a link so the caller can send a wide shot and a close-up of the damaged glass or failed unit. Assess it before you set off and load the right sealed units, boards and beading first time.
Instant On-Call Dispatch Alerts
Genuine emergencies like break-ins and property open to the weather trigger an immediate SMS and call to your on-call glazier with the name, address, job type and contact number.
Lead Source Tracking
Ask how the caller found you. Track Google, checkatrade, insurer referral or repeat customer so you can see which channels bring in the emergency board-ups and the bigger shopfront jobs.
Follow-Up Automation
After a board-up, book the permanent replacement survey. After a quote goes out, follow up a couple of days later. After a fit, request a review by text. Every lead's status stays organised.
Overflow & After-Hours Answering
Run DeskCaller round the clock or only evenings and weekends. If the office is already on two calls, it answers the third instantly so no emergency caller ever hits a busy tone or voicemail.
See It In Action
Real call transcript: Emergency shopfront board-up at 11:20pm
Duration: 2 min 30 sec • Outcome: £320 board-up booked, replacement survey scheduled for the morning
Syncs With the Software Glaziers Use
DeskCaller connects to the field service and accounts software you already run your glazing business on, from Commusoft, eWorks Manager, Glazepoint and Powered Now to Xero. Every enquiry, measure-and-fit booking and emergency board-up flows straight into your job management and diary, with no re-keying in the office.
What Your AI Receptionist Captures on a Glazing Call
Every call is triaged with the questions a glazier would ask, so you can tell an emergency from a routine job and quote accurately before you leave the yard.
- Is the opening currently insecure or a hazard, with glass on the pavement or a property left open, so a board-up is needed right now.
- The glass type: single or double glazed, and whether it's toughened or laminated safety glass.
- Whether it's a misted or blown sealed unit, a single broken pane, or a whole damaged frame that needs replacing.
- Who the job is for: a homeowner, a landlord, a letting agent, or a commercial or shopfront customer.
- For insurance work, the crime-reference number and photos of the damage, so the claim and itemised invoice line up.
- The postcode and any access details, so you can confirm it's on your patch and plan the visit.
Much of a glazier's work is genuine out-of-hours emergency work, from break-ins and vandalism to storm damage, which is why firms advertise rapid boarding-up. Insurance and claim jobs need an itemised invoice to match the crime reference and photos. An unanswered phone isn't just a missed lead, it's a lost emergency and a security liability for a property standing open to the weather and to thieves.
Frequently Asked Questions
Can DeskCaller handle emergency board-up calls late at night when I can't get to the phone?
How does it work when my fitters have both hands on a pane of glass?
Can it take the right details for misted and blown double-glazed units?
Is the AI receptionist GDPR compliant and does it keep customer data in the UK?
Can it tell an emergency board-up apart from a routine glazing enquiry?
Does it collect deposits for after-hours emergency call-outs?
Can it send a photo request so I can assess the damage before I set off?
How quickly can we get set up, especially heading into a stormy spell?
Never Miss Another Emergency Glazing Call
Answer 24/7 while you're on the tools, catch every board-up call at 11pm, and book measure-and-fit visits automatically. Most glazing firms go live the same day.
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