DeskCaller

AI Receptionist for Glass Repair
Answer Every Call While Handling Glass

Answer emergency board-up calls 24/7, capture complete insurance claims, and book appointments while your hands are full installing storefronts. Stop losing £400-£1,200 jobs to competitors. Live in 48 hours.

<30 sec
Emergency answer time
£400-£1,200
Per board-up job
64%
Emergencies after-hours

Why Glass Companies Lose Jobs

Every missed call is a £400-£1,200 emergency board-up or £8,500 storefront replacement going to the competitor who answered first.

Can't Answer Phone When Hands Are Full of Glass or Installing Storefronts

You're 20 feet up installing a commercial storefront panel weighing 150 pounds, wearing safety gloves, balanced on scaffolding. The phone rings with a £1,200 emergency board-up call from a break-in. You physically cannot answer. By the time you finish and call back, they've booked the competitor who answered immediately. Safety and revenue shouldn't conflict.

Emergency Board-Ups Happen at 2 AM and Customers Hire First Responder

Break-ins, storm damage, and vandalism don't wait for business hours. 64% of glass emergencies happen outside 9-5. Property owners with shattered windows exposed to weather call 3-5 glass companies simultaneously. Whoever answers first gets the £400-£1,200 board-up plus the £8,500 replacement job next week. Your voicemail plays while competitors dispatch immediately.

Incomplete Insurance Claims Cost 3-5 Hours and Delay Payment by a Week

Auto glass and commercial claims need insurance provider, policy number, claim number, date of damage, vehicle details, damage type, and photos. Your receptionist scribbles incomplete notes. Insurance requests clarification. You play phone tag for 3 days. The claim that should approve in 24 hours takes a week. Multiply by 40+ monthly claims and you're losing 120-200 hours in wasted admin.

Built for Glass Repair
From Emergency Board-Ups to Insurance Claims

DeskCaller understands emergency board-ups, insurance claims, auto versus residential versus commercial glass, and handles each type of call with the expertise of your best receptionist.

24/7 Emergency Board-Up Line

Answer break-in, storm damage, vandalism calls at 2 AM in under 30 seconds. Capture address, opening size, urgency, dispatch your on-call tech with SMS job details immediately.

Complete Insurance Claim Intake

Collect all required fields for auto and commercial glass claims. Provider, policy number, claim number, date, vehicle details, damage type. Text photo upload link. 40% faster approvals.

Auto, Residential, Commercial Routing

Identify service type in first 20 seconds. Auto glass routes to mobile tech with insurance verification. Residential to measure appointments. Commercial storefront to emergency dispatch or quotes.

Hands-Free While Installing Glass

Answer every call while your techs focus on installations 20 feet up. Never interrupt delicate storefront work to fumble for phones with safety gloves on. Capture all leads safely.

Real-Time Calendar Integration

Sync with Jobber, Housecall Pro, ServiceTitan, FieldEdge. Check availability, book same-day emergency slots, schedule measure and quote appointments, create jobs automatically in your system.

Emergency Service Deposit Collection

For after-hours board-ups, collect £100-£200 deposit via text payment link to secure dispatch. Reduces no-shows by 85%. Your on-call tech only drives for confirmed, paid emergency jobs.

Service Area Qualification

Ask for address and postcode, confirm you serve that area. If outside your radius, politely decline and offer referral. No wasted time on jobs you cannot take or unprofitable long drives.

Photo and Video Damage Assessment

Text upload link for wide shot and close-up photos of damaged glass. For auto, request VIN photo. For commercial, ask for storefront video. Assess remotely, bring correct parts first time.

Instant Emergency Dispatcher Notifications

True emergencies like break-ins, safety hazards, open to weather trigger immediate SMS and call to your on-call tech with customer name, address, job type, contact info. Dispatch in under 2 minutes.

Lead Source Tracking

Ask how they heard about you. Track Google, insurance referral, repeat customer. Know which marketing channels drive your emergency calls and high-value storefront replacement jobs worth £8,500+.

Follow-Up Automation

After emergency board-up, auto-schedule permanent replacement estimate. After quote sent, follow up in 48 hours. After job completion, request Google review via SMS. Your CRM knows every lead status.

Overflow and After-Hours Answering

Use DeskCaller 24/7 or only after-hours and weekends. If your office is slammed with 3 simultaneous calls, DeskCaller answers the 4th instantly. Never lose emergency callers to voicemail or busy signals.

See It In Action

Real call transcript: Emergency Commercial Board-Up at 2:47 AM

Duration: 2 min 45 sec • Outcome: £650 board-up booked, £8,500 replacement estimate scheduled

AI Receptionist:
"Good morning, thank you for calling Crystal Clear Glass Repair. This is Emma. I understand you may have an emergency. How can I help you right away?"
Customer:
"Yes, hi. I own the restaurant on 47 Baker Street. Someone broke in tonight, smashed our front window completely. There's glass everywhere and it's starting to rain. We need someone to board it up immediately."
AI Receptionist:
"I'm so sorry that happened. We can absolutely help right away. Let me get a few quick details so I can dispatch our emergency tech immediately. The window is about 8 feet wide by 6 feet tall, is that right?"
Customer:
"Yes, exactly. It's our main front window. The entire thing is gone, just the frame is left."
AI Receptionist:
"Got it. Do you have business insurance that will cover the board-up and replacement? If so, I'll need your provider and claim number."
Customer:
"Yes, I already called them. State Farm, claim number SF-2847391. They approved emergency board-up."
AI Receptionist:
"Perfect. I'm dispatching our emergency tech Dan right now to 47 Baker Street for an 8 by 6 foot commercial board-up. He'll text you from 07811 555987 with his ETA, should be about 30-35 minutes. He'll secure the opening completely and give you a quote for permanent replacement tomorrow. Your job reference is GL-2847. Is there anything else you need right now?"
Customer:
"No, that's perfect. Thank you so much for answering at this hour."

What Glass Companies Are Saying

Real stories from glass repair businesses handling emergency board-ups, insurance claims, and hands-free installations.

We went from missing 30 after-hours emergency calls per month to capturing every single one

"After-hours emergency board-ups were killing us. We'd wake up to 8 voicemails from break-ins and storm damage that all went to competitors. DeskCaller answers 24/7, dispatches our on-call tech immediately, and we've captured £42,000 in emergency revenue in 90 days that we would have completely lost. The ROI paid for itself in the first month."

Tom Rodriguez, Operations Manager

Metro Glass Solutions, Birmingham

Insurance claims that used to take a week now approve in 24-48 hours

"Our receptionist was missing half the insurance fields on every auto glass claim. We'd spend 3-5 hours playing phone tag getting policy numbers, VIN photos, damage details. DeskCaller captures everything perfectly the first time, texts the photo upload link automatically, and our claims approval time dropped from 7 days to 1-2 days. We're getting paid 5 days faster on 40+ monthly claims."

Jennifer Patel, Director

Precision Commercial Glass, London

A £12,000 storefront replacement called while we were installing 20 feet up

"I run a 3-tech residential and commercial glass company. We were paying a traditional answering service £850 per month and they still screwed up appointments constantly with wrong addresses and missing window measurements. DeskCaller costs half as much, never makes mistakes, and books directly into ServiceTitan. Last week we got a £12,000 storefront job because we answered while the crew was on scaffolding. Competitors got voicemail."

David Chen, Owner

Chen's Glass & Glazing, Manchester

Mobile auto glass jobs increased by 47% because we finally answer while on the road

"We do mobile auto glass repair. Our techs are constantly on the road, parked in customer driveways with hands full of windshields. Before DeskCaller, we missed 30-40% of calls while working on cars. Now every call gets answered, insurance details are captured perfectly, and appointments go straight into Jobber. Our bookings increased 47% in the first month. It paid for itself in week two."

Sarah Mitchell, Owner

ClearView Auto Glass, Leeds

Integrates With Your Glass Business Software

Seamless integration with Jobber, Housecall Pro, ServiceTitan, FieldEdge, Workiz, and all major field service management and CRM systems. Job details flow automatically into your existing workflow.

JJobber
Housecall Pro
ServiceTitan
FieldEdge
Calendly
Zapier
HubSpot
Salesforce
GGoHighLevel
ZZoho CRM

Frequently Asked Questions

Can DeskCaller handle emergency board-up calls at 2 AM when my phone is off?

Yes. DeskCaller answers 24/7/365 with under 30-second response times. When a panicked property owner calls at 2 AM after a break-in, your AI receptionist immediately captures their address, assesses urgency, checks your emergency availability, and dispatches your on-call technician all while you sleep. No more lost £400-£1,200 board-up jobs going to competitors who answer first.

How does it work when my technicians' hands are full installing glass 20 feet up?

Your AI receptionist answers every call while your team focuses on installations. When you're balanced on scaffolding installing a commercial storefront with safety gloves on, DeskCaller captures the caller's needs (auto glass chip repair, residential window replacement, commercial storefront), collects property details, checks your availability, and books appointments directly into your calendar. Your technicians never interrupt delicate work to fumble for phones.

Can it collect all the insurance information for auto glass and commercial claims?

Absolutely. For auto glass and commercial claims, DeskCaller captures insurance provider, policy number, claim number, date of damage, vehicle make, model, year (for auto), damage type (chip, crack, shatter), and photos via text. This structured intake means faster approvals and fewer callbacks for missing information, cutting claim processing time by 40-60%.

Does it integrate with Jobber, Housecall Pro, ServiceTitan, and FieldEdge for glass companies?

Yes. DeskCaller integrates with Jobber, Housecall Pro, ServiceTitan, FieldEdge, and Workiz. These are the most popular platforms for glass repair businesses. Every call automatically creates a job in your system with customer details, service type (residential, commercial, auto), and urgency level. Emergency board-ups get flagged for immediate dispatch. Your office never manually re-enters information.

Can it route auto glass, residential window, and commercial storefront calls differently?

Yes. DeskCaller identifies the service type in the first 20 seconds and routes accordingly. Auto glass repairs go to mobile technician availability with insurance verification. Residential window replacement books measure and quote appointments during business hours. Commercial storefront and emergency board-ups route to immediate dispatch or on-call team. Each service type has customized scripts and booking flows optimized for that customer journey.

How does it handle same-day emergency service requests versus scheduled appointments?

DeskCaller checks your real-time calendar and technician availability. For true emergencies (break-ins, storm damage, safety hazards), it immediately texts or calls your on-call technician with job details. For urgent same-day requests (broken glass with kids or pets, business unable to open), it offers your next available emergency slot and collects a deposit to secure the appointment. Non-emergency same-day requests get quoted and scheduled for later availability.

Can it send photo requests so I can assess damage before arriving on-site?

Yes. After capturing initial details, DeskCaller texts the customer a link to upload photos of the damaged glass (wide shot showing full window or windshield plus close-up of crack or chip). For auto glass, it also requests VIN photo. These images sync to the job in your field service software, allowing you to assess repairability, order correct parts, and provide accurate quotes all before arriving on-site.

How quickly can we set this up if we need it running during storm season?

Most glass repair companies go live in 24-48 hours. Storm season setup works perfectly. It's designed to handle call volume surges without seasonal hiring. Connect your field service software (Jobber, ServiceTitan, Housecall Pro), import your service types and rate structure, customize your FAQs, and you're answering every emergency call within 2 days.

Never Miss Another Emergency Glass Call

Answer 24/7 while installing glass, capture every board-up job at 2 AM, and book appointments automatically. Most glass companies go live in 48 hours.