Book a time that works best for you
When a homeowner rings about an extension while you're up a scaffold or halfway through a kitchen, an AI receptionist for renovation and refurbishment builders picks up the moment the call lands, qualifies the scope, budget and access, and books the site visit, instead of the enquiry dropping to voicemail and never calling back. Every call is captured and synced to your calendar and CRM, so you can stay on the tools and still win the work. Extensions, loft conversions, kitchen and bathroom refurbishments, whole-house renovations.
You can't answer the phone from site, and homeowners won't wait around for a call back
You're pouring a footing, fitting a kitchen or coordinating trades when the phone rings. By the time you've climbed down and rung back, the homeowner has already spoken to the next builder on their list. Renovation enquiries are worth tens of thousands of pounds each, and most of them come in while you're mid-job or after you've knocked off for the day.
Nobody commissions an extension or a loft conversion off a single call. Homeowners line up three or four builders and book a site visit with whoever responds first and sounds organised. If you can't pick up from site, you've lost the enquiry to the builder who could, before you ever knew it came in.
You give up an evening to drive across town, measure up and talk through ideas, only to find the budget is nowhere near the work described, or the caller isn't the decision-maker. Without any qualification up front, your unpaid time gets spent on enquiries that were never going to turn into a job.
DeskCaller captures every enquiry, qualifies the scope and budget, and books the site visit while you work
Answers every call, web enquiry and message in seconds, even when you're on site or it's gone six. The AI asks about the type of work (extension, loft conversion, kitchen or bathroom refurbishment, whole-house renovation), the rooms involved, the current condition and the finish they're after, so only genuine projects reach your diary.
Checks whether a homeowner's budget is realistic for the work they're describing. If someone wants a full single-storey extension on a £20,000 budget, the AI explains typical ranges and sensible alternatives, so you stop giving up evenings for site visits that were never going to convert.
Books site visits straight into your Google Calendar or CRM, offering the evening and weekend slots homeowners actually want. Sends a confirmation text with the appointment details and a link to your recent work, so more after-hours enquiries turn into booked visits instead of voicemails.
Captures detailed scope: which rooms are involved, structural changes (removing walls, steels, new openings), finishes (kitchens, bathrooms, flooring, joinery) and any special requirements. You arrive at the site visit already briefed, with the right examples of past work to hand.
Tells the difference between clients on a live job (variations, snagging, scheduling) and brand-new enquiries. Live-project calls reach you or your project manager straight away, while new enquiries go through qualification first, so current work stays a priority and new leads are properly vetted.
Gives realistic indicative ranges for common work: bathroom refurbishment, kitchen refurbishment, loft conversion, single-storey extension and whole-house renovation. Ranges flex with size, spec and complexity, so homeowners have honest expectations before you ever meet.
After you send a quote, the AI follows up by call and text over the following weeks, checks where the homeowner is in deciding, answers questions and offers to book the next step. Warm quotes stop going cold because nobody had time to chase them.
Sends a link to your recent projects and gallery straight after the call, and invites homeowners to share their own inspiration, must-haves and deal-breakers. You walk into the site visit already knowing the look and finish they're after.
Detects the caller's language and handles the full enquiry, qualification and booking in it, so you can serve every homeowner in your area without needing extra staff on the phones. No missed enquiries just because of a language barrier.
Books appointments at your showroom or a supplier so homeowners can see kitchen units, tiling and finishes in person, and coordinates the visit with your designer or estimator. Sends reminders and directions, so more buyers turn up and engage before they commit.
Answers the questions homeowners always ask, at a high level: are we likely to need planning permission or building control sign-off, is a party wall agreement likely with next door, how long does an extension usually take, will we need to move out. Reassuring, accurate answers from your own FAQs, with anything detailed flagged for you.
Syncs every enquiry to your CRM and calendar with the full transcript, project details and qualification notes attached. Nothing slips through, and there's no manual typing up of leads after a long day on site.
Example call, illustrative: a rear extension enquiry booked in for a site visit
Good evening, thank you for calling Meadow Lane Building and Renovation. How can I help you this evening?
Hi, I'm David Whitfield. We're looking at a rear extension and a new kitchen, and I wanted to get someone out to have a look.
Happy to help, David. Can you tell me a little about the property and what you've got in mind?
It's a 1930s semi-detached. We want a single-storey rear extension, about four metres out, open-plan onto a new kitchen and dining area. We'd knock through where the current kitchen wall is.
Got it, so a single-storey rear extension around four metres deep, a structural opening into the existing kitchen, and a new fitted kitchen. Are you thinking a mid-range finish or something more high-end?
Mid to high. A good quality kitchen, bifold doors onto the garden, and underfloor heating if we can.
Lovely. For a single-storey extension of that size with a new kitchen, bifold doors and underfloor heating, you'd typically be somewhere in the region of £55,000 to £70,000, depending on the kitchen spec and the groundworks. Does that fit with what you had in mind?
Yes, we've budgeted around £60,000.
That's realistic for the scope. One quick thing for our estimator, is there side access to the rear, or would materials need to come through the house?
There's a side gate and a path down the side, so access to the back is fine.
That makes the groundworks a lot easier. An extension that size may fall under permitted development or need a householder application, and there may be a party wall agreement with next door. Our surveyor will confirm all of that at the visit. When are you hoping to start?
We'd like work to start in the spring if we can.
Plenty of time to get the drawings and approvals sorted. Let me book a site visit so our estimator can measure up and put a proper quote together. Are evenings or weekends better for you?
Weekday evenings are best, we both work.
I've got Thursday the 3rd at 6pm or Saturday the 5th at 10am. Which suits?
Thursday at 6 works.
Booked in for Thursday the 3rd at 6pm. Can I take your best email, mobile and postcode?
Sure, david.whitfield@gmail.com, mobile 07700 900312, and the postcode is LS8 2QR.
Perfect, David. You'll get a confirmation text and email shortly with the appointment details and a link to some of our recent extensions. Is there anything else I can help with this evening?
No, that's everything. Thanks very much.
You're welcome. We'll see you Thursday evening.
DeskCaller fits alongside Buildertrend, Tradify, Payaca, YourTradebase, simPRO and Xero, the tools you already use to run the business
Plus thousands more tools via Zapier, Make and webhooks
Renovation enquiries are high-value but low-volume and slow-burn, so each missed call is a large potential job walking away. You're on the tools or on site nine to five with no signal, then quoting in the evenings, so DeskCaller takes down everything an estimator needs on the first call.
DeskCaller also tells your two call streams apart: brand-new enquiries versus current-client "when are you back on site" chase-ups and supplier calls. Each is tagged and separated, so live jobs keep their priority and new leads are properly qualified before they reach your diary.
Everything you need to know about DeskCaller for renovation and refurbishment
Yes. DeskCaller asks about the type of work, the rooms involved, the finish level, the timescale and the budget, and whether the caller is the decision-maker. If someone wants a full extension on a budget that doesn't match the work, the AI explains realistic ranges and sensible alternatives. You only get site visit requests from homeowners whose budget, scope and timescale actually line up with what you do.
For larger or more complex projects, the AI captures the full scope, flags the enquiry as high priority and routes it to you for a personal follow-up. It gives high-level indicative ranges and books a longer site visit so you have enough time to assess the property. You get the full intake details before the meeting, so you turn up prepared for a proper conversation.
Yes. A renovation enquiry means handling project scope, budget figures, and the homeowner's site address, so DeskCaller holds all of it to UK GDPR: encrypted both in transit and at rest, stored on UK-based servers, and locked behind role-based access. Those details are used only to progress the enquiry and go no further.
Yes. DeskCaller syncs with Google Calendar and Calendly for bookings, and with CRMs including HubSpot, Pipedrive, Zoho and GoHighLevel, plus thousands more tools via Zapier, Make and webhooks. It reads your real-time availability, books site visits, and logs every enquiry with the scope, budget, timescale and full transcript attached, with no manual data entry.
Yes. DeskCaller recognises existing clients by phone number and name, and routes them to you or your project manager straight away for anything urgent, such as variations, scheduling or snagging. New enquiries go through the qualification flow first, so live jobs get priority and new leads are properly vetted before they reach your diary.
DeskCaller handles the common questions homeowners ask about timescales, planning, building control, process and cost ranges. For anything technical or project-specific it can't answer, it offers to arrange a callback with you, emails your team the details, and follows up with the homeowner. You get a summary of the enquiry so you can respond properly.
You can be live the same day. Set it up yourself in a couple of hours through self-serve onboarding, or we do it for you: connect your calendar and CRM, set your brand-voice greeting, and load your typical price ranges and FAQs. No hardware, no long install.
DeskCaller starts from £97 a month. Because a single extension, loft conversion or whole-house renovation is worth tens of thousands of pounds, winning just one project from a call you would otherwise have missed covers the cost many times over. You can see the current plans further down this page.
Let DeskCaller answer every enquiry, qualify the scope and budget, and book the site visit, so you can stay on the tools and still win the work.
Get Started FreeNo credit card required • 7-day free trial • Live the same day
Choose a plan, or just pay for what you use. One flat price, never a surprise charge.
Book a time that works best for you
Get Started
Fill out the form below and we'll get back to you within 24 hours to discuss how DeskCaller can help your business.
Guides
What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.
Related Industries
🎙️ Talk to Our AI Agent
Try it now - it's live!