AI Receptionist for MSPs
Create Tickets While Engineers Fix Problems
DeskCaller's AI receptionist for MSPs answers every helpdesk call 24/7, creates PSA tickets, triages P1-P4 incidents, escalates outages, and keeps engineers focused on technical work
The Problem
Every missed helpdesk call is an SLA already slipping.
MSPs need fast, structured, client-aware intake that can tell a P1 outage from a password reset. Voicemail creates risk instead of tickets.
After-hours outages hit voicemail
A server goes down at 2am, a premium client calls, and your response-time clock is already moving. If nobody answers, the renewal conversation gets harder long before the QBR.
Engineers become receptionists
Your best technical people spend billable hours asking for company names, error messages, screenshots, affected users, and whether someone has already restarted the device.
Thin tickets slow every fix
Tickets that say laptop broken or internet down force a callback before work can start. Poor intake costs time twice: once on the phone and again when the engineer has to reconstruct context.
MSP-Specific Features
Built for helpdesk and SLA workflows.
DeskCaller structures the intake, creates the ticket, pages on-call, and keeps engineers out of reception work.
Automatic PSA Ticket Creation
Create tickets with caller, company, contact, affected system, symptoms, priority, category, and custom fields in your PSA or helpdesk.
SLA Priority Escalation
Classify P1, P2, P3, and P4 incidents from caller context, then route according to your response commitments and escalation matrix.
Client-Aware Call Handling
Identify the calling company, support tier, authorised contacts, VIP accounts, and business-hours versus 24/7 entitlement.
Outage Storm Absorption
Answer simultaneous calls when a client site goes down, add users to the open incident, and keep engineers focused on the root cause.
First-Line Troubleshooting Intake
Ask what changed, when it started, how many users are affected, error codes, device details, network status, and what was already tried.
On-Call Engineer Notifications
Escalate genuine emergencies by phone, SMS, email, Slack, or Microsoft Teams until the correct person acknowledges.
Sales Lead Capture
Separate support from prospects. Capture company size, current IT setup, pain points, budget range, and timeline for your BDM.
Security and Consent Workflow
Use clear AI disclosure, call-recording consent, encrypted transcripts, role-based access, and UK data residency for sensitive incidents.
Vendor and Spam Filtering
Screen cold calls, vendor pitches, and low-value interruptions so your dispatch line is reserved for clients and real opportunities.
ROI Calculator
What is phone triage costing your engineers?
Approximate engineering time wasted on phone intake
£1,400 per month
Estimate uses £75/hour loaded engineering cost. It excludes SLA penalties, client churn risk, and lost sales calls while dispatch is busy.
How It Works
Live in 14 days.
We map your clients and SLAs
You provide client tiers, authorised callers, service catalogues, P1-P4 definitions, on-call schedules, routing rules, boards, queues, and escalation contacts.
We connect your PSA and helpdesk
In 14 days we configure an AI receptionist for MSPs that creates tickets, applies your priority matrix, and routes alerts into the tools your team already uses.
Your engineers work tickets, not phones
Every support call becomes structured intake. Routine issues are queued correctly, P1 incidents wake the right person, and sales calls reach the pipeline with useful context.
See It In Action
A P1 ticket created in under one minute.
DeskCaller AI
Thank you for calling Northbridge IT support. Are you calling about an existing client issue or a new enquiry?
Caller
Existing client. This is Renee from Brightwell Accountants. Nobody can access the file server.
DeskCaller AI
I can help triage that. Is every user affected, or only one device?
Caller
Everyone. We have payroll due in the morning and nobody can reach the shared drive.
DeskCaller AI
Understood. When did the issue start, and are email, internet, or Microsoft 365 also affected?
Caller
It started about 20 minutes ago. Email and internet are working. It looks like only the file server.
DeskCaller AI
This matches your P1 shared-server outage criteria. I am creating a ticket now and paging the on-call engineer with your company, affected system, impact, and callback number.
Caller
Thank you. Please have someone call me as soon as they can.
Integrations
Connects with your MSP stack
DeskCaller sends tickets, alerts, sales leads, transcripts, and escalation notes into the PSA, helpdesk, CRM, and notification channels your team already uses.
Why AI Receptionist
How we compare to the alternatives.
| Feature | DeskCaller AI | Dispatcher | Outsourced NOC | Voicemail |
|---|---|---|---|---|
| Answers helpdesk calls 24/7 | ||||
| Creates PSA tickets automatically | Manual | Varies | ||
| Applies client-specific SLA rules | Limited | |||
| Handles simultaneous outage calls | ||||
| Routes P1 incidents to on-call | ||||
| Captures sales enquiries | Manual | Message only | ||
| Filters vendors and spam | ||||
| Typical annual cost | Custom | Salaried role | Contract fee | Low cost |
Pricing
Pricing that fits your MSP workflow.
Based on call volume, client count, escalation rules, and PSA integration depth
- 24/7 helpdesk and overflow call coverage
- Automatic PSA and helpdesk ticket creation
- P1-P4 triage and SLA-based escalation
- Client-specific routing and authorised contact checks
- On-call engineer alerts by phone, SMS, Slack, Teams, or email
- Outage storm handling and open-incident updates
- Sales lead capture and CRM sync
- Call recordings, transcripts, analytics, and reporting
- Spam, vendor, and low-value call filtering
- Dedicated setup and tuning support
Get a workflow-specific quote in 15 minutes.
FAQ
Common questions.
Ready to turn calls into structured tickets?
Book a free 15-minute demo call or speak to our AI agent now to see how DeskCaller handles MSP helpdesk intake, SLA triage, and on-call escalation.
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Get Started
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Simple pricing, no surprises
Choose a plan, or just pay for what you use. One flat price, never a surprise charge.