DeskCaller

AI Dental Receptionist for Your Practice
Never Miss a Patient Call

The calls a practice misses at lunch and after hours are the ones that book somewhere else. DeskCaller's AI dental receptionist picks up every one, answers the usual questions, and books patients straight into your practice software. It meets UK GDPR and local data-protection rules. Live the same day.

24/7
Availability
First ring
Answer time
Every call
Answered and logged

The Problem

Every missed call is a lost patient.

A lot of dental calls go unanswered during peak hours, and most patients still book by phone. Every missed call is a patient who rings the next practice instead.

Lunchtime and peak hours

Your reception team is with patients. The phone rings four times and goes to voicemail. That caller books with the practice down the road.

After hours and weekends

A patient calls at 8pm about a toothache. Nobody answers. By Monday morning they have already found another practice or gone to the emergency room.

Cancellations with no recovery

A patient cancels with two hours notice. Your receptionist is busy. That slot disappears and the chair sits empty for the day.

Dental-Specific Features

Built for dental practices.

Beyond just answering calls-proactive patient engagement, automated recalls, and revenue recovery built specifically for dental workflows.

Patient Recall & Reactivation

Automatically identify overdue hygiene appointments and inactive patients. AI calls to re-engage and book them back in. Increase patient retention without manual outreach.

Every recall
chased automatically

Urgent Call Routing

When a caller says it is urgent (toothache, broken crown, trauma), the call goes straight to your on-call dentist with a priority alert. No clinical judgement is made by the agent.

Straight through
to your on-call dentist

No-Show Prevention

Automated appointment confirmations 48h and 24h before. SMS reminders with calendar links. Reschedule instantly if patient can't make it.

48h & 24h
reminders before the visit

New Patient Intake

Collects patient details, insurance info, medical history during the first call. Pre-populates your PMS before they arrive.

Pre-filled
in your PMS before they arrive

Hygiene Appointment Automation

Books routine cleanings, scale & polish, check-ups automatically. Understands NHS vs private pricing and availability rules.

Automatic
hygiene bookings

Treatment Follow-Up Calls

Proactive post-treatment check-ins. Asks about recovery, answers common questions, schedules follow-up if needed.

Every patient
checked in on after treatment

ROI Calculator

What are missed calls costing you?

15
$150

You are losing approximately

$5,400 per month

DeskCaller pricing is customised to your practice size and region. Book a consultation for your personalized quote.

How It Works

Live the same day.

1

We learn your practice

You fill in a short form about your booking rules, NHS and private workflows, and the questions your reception team answers most often. Takes 15 minutes.

2

We build and test your agent

We set up an AI agent trained on your specific practice in a few hours. You call it, test it, and approve it before you go live.

3

Your phone never goes unanswered

We forward your existing number or give you a new one. Every call is answered instantly, booked correctly, and logged in your system.

See It In Action

A real booking in under 60 seconds.

DeskCaller AI

Good morning, thank you for calling Bright Smiles Dental. How can I help you today?

Sarah

Hi, I need to book a checkup please. Do you have anything next week?

DeskCaller AI

Of course. Are you an existing patient with us?

Sarah

No, this would be my first appointment.

DeskCaller AI

Perfect. I have availability on Tuesday at 2pm or Thursday at 10am. Which works better for you?

Sarah

Thursday at 10 sounds great.

DeskCaller AI

Brilliant. I've booked you in for Thursday the 12th at 10am with Dr. Patel. Can I take your full name and mobile number?

Integrations

Connects with your entire stack

DeskCaller syncs with your CRM, calendar, and practice management system. Every call is logged, appointments are synced, and patient data flows automatically.

Dentrix
Eaglesoft
Open Dental
Dentally
SOE
Exact
Carestream
Practice Works
Curve Dental
Cloud 9
Your
PMS

Security & Compliance

Globally compliant and enterprise secure.

Your patients' data is protected with bank-level encryption. We meet UK GDPR and other applicable data-protection standards.

ISO 27001 Certified

Information security certified: encrypted data, role-based access, and full audit logging.

GDPR Compliant (EU/UK)

Fully compliant with GDPR and UK Data Protection Act. Data residency options available.

Regional Compliance

Supports compliance with applicable local data-protection regulations.

Certifications: ISO 27001

Why AI Receptionist

How we compare to the alternatives.

FeatureDeskCaller AITraditional ReceptionistAnswering ServiceOther AI Tools
24/7 Availability
Books Appointments AutomaticallyPartial
Real-time PMS Integration
Patient Recall Automation
No-Show PreventionManualPartial
Emergency Call RoutingBasic
UK GDPR CompliantVaries
Handles Multiple Calls Simultaneously
Monthly CostCustomFull salaryMonthly retainerMonthly retainer
Setup TimeSame day4-8 weeks1-2 weeks2-6 weeks

Pricing

Simple, transparent pricing.

Enterprise Solution
Custom Pricing

Tailored to your practice size and region

  • Unlimited incoming calls, 24/7 coverage
  • AI conversation time based on your volume
  • Books appointments in your live diary
  • Patient recall & reactivation campaigns
  • Emergency call routing & escalation
  • SMS/email confirmations to patients
  • Call recording, transcription & analytics
  • Multi-location support for DSOs
  • Compliance with UK GDPR
  • Dedicated account manager & support

Pricing varies by region, practice size, and call volume. Get a personalized quote in 15 minutes.

FAQ

Common questions.

Yes. All patient communications are encrypted end-to-end, and we hold ISO 27001 certification. Data is handled in line with UK GDPR and the Data Protection Act, with data residency options to meet local requirements. Every call includes proper consent notifications for recording.
The agent answers calls, qualifies the patient (new or existing, insurance type, urgency), books available appointment slots in your diary, and sends confirmation via SMS/email. It also handles common questions like opening hours, pricing, and location.
We sync directly with your practice management system (Dentrix, Eaglesoft, Open Dental, Dentally, SOE, and 50+ others). The agent sees your live availability and only offers slots you have marked as bookable. You stay in complete control of your schedule.
Yes. When a caller says it is urgent (severe toothache, trauma, broken crown, swelling) the AI follows your protocol without assessing anything clinical-it gives out your emergency number, books an urgent slot, or puts them through to your on-call dentist straight away.
Yes. The agent can be configured to handle various insurance providers, payment plans, and billing structures specific to your practice and region-whether that's private pay, PPO, HMO, government programs, or mixed models.
Absolutely. The AI can proactively call overdue hygiene patients, inactive patients, or those due for check-ups. It re-engages them conversationally and books them back in, filling chairs that would otherwise sit empty.
The agent never judges how urgent a symptom is. It follows your written protocol, and anything on your escalation list, or anything it is unsure about, becomes a message and an alert to you, with the caller told your team will ring back within 2 hours. You choose what gets escalated.
Yes. The agent introduces itself clearly: "You're speaking with the AI receptionist for [Your Practice Name]." Patients consistently tell us they prefer an instant answer from AI over waiting on hold or leaving a voicemail.
Automated appointment confirmations are sent 48 hours and 24 hours before appointments via SMS and voice call. If a patient can't make it, the AI reschedules them immediately and backfills the slot, which cuts no-shows and keeps the diary full.
Absolutely. You have a simple dashboard where you can update the agent's knowledge, adjust opening hours, modify appointment types, and customise responses. Changes apply instantly without requiring technical support.
Yes. We support multi-location practices and DSOs with centralized reporting, location-specific routing, and practice-level customization. Each location can have unique booking rules while maintaining consistent patient experience.

Ready to stop missing calls?

Book a free 15-minute demo call or speak to our AI agent now to see how it works.

Get Started

Ready to transform your lead management?

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The line a clinic agent must not crossCare navigation versus clinical triage, when it is 111 and when it is 999, and the data duty on every symptom a caller says out loud.When the agent says booked and nothing happenedWhy a confirmation gets spoken before the calendar hears about it, and what actually stops the same slot going twice.When it mishears a name or a postcodeWhy names fail far more often than the accuracy figure admits, and how to confirm one without irritating the caller.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.

All guides · Free tools

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