DeskCaller

AI Receptionist for Taxi Services
Dispatch Cabs & Quote Fare Estimates 24/7

Handle passenger ride bookings 24/7, quote standard fare estimates, capture address locations, and coordinate dispatch schedules. Stop losing client fares to busy phone lines. Live in 48 hours.

See How It Works
24/7
Every call answered, day or night
Every call
No voicemail, no hold queue
Hands-free
Answered while you are working

Why Taxi Operators Lose Ride Bookings

Busy taxi dispatchers struggle to handle incoming phone traffic during peak morning commutes, train delays, and bad weather events.

Lost Ride Requests During Rush Hours

Taxi dispatchers experience extreme call surges during morning commutes, train delays, and rainy evenings. You cannot answer five customer calls simultaneously. Since passengers call the next local cab company if they get a busy signal, missed calls drain fare revenue.

Hours Drowned in Repetitive Fare Quotes

Dispatch offices lose up to 4 hours daily explaining standard rates, checking vehicle luggage limits, and calculating airport transfer fees. This constant phone volume slows down active driver routing and delays emergency taxi dispatch.

Delayed Response to High-Value Corporate Bookings

Corporate accounts looking to arrange executive travel or multi-vehicle event transport need instant booking confirmations. Without automated priority screening, these high-value account requests sit in queues while competitors secure the contract.

Taxi-Specific Features

Built for Professional Fleet Operators

Every feature is custom-engineered to manage passenger requests, route quotes, and dispatch log updates automatically.

24/7 Ride Booking

Schedule on-demand rides and advanced bookings for passenger transfers 24/7.

Direct Dispatch Sync

Integrate with iCabbi and TaxiCaller to update dispatch screens and log coordinates.

Fare Estimate Quoting

Calculate and quote passenger route fares instantly during the call based on postcode distance.

Address Details Collection

Verify pickup postcodes, destination addresses, and landmarks during passenger intake.

Vehicle Class Triage

Screen passenger luggage volume and passenger counts to assign standard sedans, estates, or MPVs.

Secure Stripe Billings

Send secure Stripe billing links via SMS to collect out-of-town fare deposits or booking prepays.

Outbound Driver Alerts

Call or text passengers automatically with vehicle registration details and arrival countdowns.

Post-Ride Review Prompts

Send automated receipt reminders and text links to Google review landing pages post-trip.

Flight Delay Tracking

Capture flight numbers for airport pickups, updating pickup times in your dispatch database.

Multi-Language Support

Support tourists and international travelers in 50+ languages with automatic translations.

Corporate Account Routing

Recognize calls from registered corporate managers, routing them to VIP dispatcher screens.

Returning Passenger Greeting

Identify repeat passengers by caller ID, greeting them by name and verifying past address logs.

See It In Action

Example call, illustrative: Passenger requests Guildford to Heathrow airport transfer quote and completes booking.

AI Dispatch Assistant:
"Thank you for calling Sunrise Cabs. I am Ava, your AI dispatch assistant. How can I help you today?"
Passenger:
"Hi, I need to book a taxi to Heathrow Airport tomorrow morning. How much would it be from central Guildford?"
AI Dispatch Assistant:
"I can help you with a quote. Can I have your pickup address, flight departure time, and passenger count?"
Passenger:
"Pickup is ten High Street, Guildford, the flight is at nine AM, and there are two passengers with two bags."
AI Dispatch Assistant:
"Thank you. For a saloon car from central Guildford to Heathrow, our standard rate is seventy-five pounds, which includes toll fees. To ensure you arrive two hours before departure, I recommend a pickup time of six AM. Would you like me to book this ride for you?"
Passenger:
"Yes, six AM tomorrow works great."
AI Dispatch Assistant:
"Excellent. I have booked your airport transfer for six AM tomorrow. I am sending a secure text link now to confirm your pickup address and complete the prepayment."
Passenger:
"Got the text, completing it now. Thank you."
AI Dispatch Assistant:
"You are very welcome. Your driver details and car registration will be texted to you twenty minutes before pickup."

Integrates With Your Dispatch Software

Seamless integration with iCabbi, TaxiCaller, and all major fleet booking platforms.

iCabbi
TaxiCaller
Calendly
HubSpot
Salesforce
Zapier

Frequently Asked Questions

Does the AI receptionist integrate with iCabbi and TaxiCaller?

Yes. DeskCaller integrates directly via API with major dispatch platforms including iCabbi and TaxiCaller. Vehicle logs, driver schedules, and passenger bookings sync in real-time.

How does the AI handle inquiries about fare quotes and rates?

The AI is trained on your specific pricing models. It calculates fare estimates based on pickup and destination postcodes, quoting passengers standard saloon, estate, or MPV rates during the call.

Is the AI receptionist GDPR compliant for handling passenger contact details?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts, passenger phone numbers, and location details are encrypted both in transit and at rest. We store data in secure UK-based servers.

Can the AI receptionist handle airport flight delays?

Yes. The AI collects the flight number during booking. It tracks flight status, adjusting the pickup schedule automatically in your database to match actual arrival times.

How quickly can we set up the AI receptionist for our taxi company?

Most taxi fleets go live in 24 to 48 hours. Our onboarding team connects to your dispatch system, configures your custom brand voice greeting, and trains the AI on your specific fare rules.

What is the typical ROI if we capture more ride bookings?

If a typical airport transfer is worth £75, capturing just one booking that would have gone to voicemail pays for the service.

How does the AI handle luggage volume and passenger count screening?

The AI checks passenger counts and luggage limits. It automatically recommends the correct vehicle type (e.g. saloon vs. MPV) to ensure the passenger and luggage fit comfortably.

Can the AI handle corporate account bookings and priority routing?

Yes. The AI compares caller IDs with your corporate database. It automatically registers corporate bookings under the correct account or routes key corporate coordinators directly to manager lines.

Ready to Capture Every Ride Request?

Join hundreds of fleet operators using DeskCaller to automate ride bookings, calculate fare quotes, and support active dispatch schedules.

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The 11pm emergency callTriage, the on-call rota, safety calls you must never book, and what happens when the engineer does not answer.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.The 12 calls to place before you buyTest any provider properly, including the accent call and the one almost nothing survives.

All guides · Free tools

Related Industries

Explore AI receptionists for related trades

Trucking CompaniesAI receptionistDriving InstructorsAI receptionistAuto RepairAI receptionistPainting CompaniesAI receptionist

Get Started

Ready to transform your lead management?

Fill out the form below and we'll get back to you within 24 hours to discuss how DeskCaller can help your business.

We use these details only to contact you about DeskCaller. See our Privacy Policy. We will not share them with anyone else.

🔒Your data is secure
⚡Response within 24h
✓No commitment required
Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

🎙️ Talk to Our AI Agent

Try it now - it's live!