DeskCaller

AI Receptionist for Trucking Companies
Triage Dispatch Phone Surges & Book Broker Loads 24/7

Answer broker queries in thirty-two seconds, log truck status updates automatically, manage driver schedules, and track dot compliance. Stop losing high-value backhauls to busy phone lines. Live in 48 hours.

See How It Works
24/7
Every call answered, day or night
Every call
No voicemail, no hold queue
Hands-free
Answered while you are working

Why Fleet Operators Lose Backhaul Revenue

Busy carriers struggle to lock in broker load rates while drivers are waiting for route assignments.

Brokers Move On While Dispatchers Are Busy

Tractor-trailer loads disappear in minutes. While your dispatcher is on another check-in call, the broker calling about a £3,000 backhaul gets a busy signal and moves on. Every missed call is an empty return run that drains your weekly margins.

Endless Check-In Calls Kill Fleet Productivity

Dispatchers waste up to thirty percent of their shifts answering routine check calls from brokers and drivers asking for container status. This phone volume prevents them from managing route scheduling or negotiating higher rates.

Empty Deadhead Miles Burn Route Fuel

Running empty backhauls on twenty percent of your fleet's miles cost thousands annually in wasted fuel and driver pay. Without twenty-four-hour phone coverage to source nearby loads, your trucks return empty while competitors secure bookings.

Fleet Features

Designed for Active Carrier Operations

Every feature is custom-engineered to manage check calls, cargo delays, and Hours of Service checks.

24/7 Load Booking Intake

Capture broker load requests and log pickup coordinates automatically around the clock.

Direct TMS Software Sync

Integrate with McLeod, Truckbase, and Trimble to update driver dispatch boards.

Automated Driver Check-Ins

Log driver status and container locations automatically to eliminate dispatcher check calls.

Rate Sheet Quoting

Quote standard lane rates and mileage surcharges instantly during the booking conversation.

Detention Time Tracking

Log detention delays at warehouses, triggering automated SMS notifications to brokers.

ELD Availability Checks

Query driver Hours of Service (HOS) database to qualify drivers before dispatching loads.

Outbound Dispatch Alerts

Call or text brokers automatically with driver coordinates and delivery countdowns.

Backhaul Sourcing Support

Identify empty trucks by postcode to query load boards and secure matching returns.

Post-Delivery Review Prompts

Trigger automated texts to collect high-rating Google reviews and broker testimonials.

Multi-Language Dispatch

Support international drivers and dispatchers in 50+ languages with automatic translations.

Returning Broker Recognition

Identify repeat brokers by caller ID, pulling up past lane rates and contact details.

DOT Compliance Support

Answer routine compliance inquiries regarding safety certificates and insurance logs.

See It In Action

Example call, illustrative: Broker books Birmingham backhaul load and confirms carrier detail requirements.

AI Dispatch Assistant:
"Thank you for calling Apex Logistics. I am Ava, your AI dispatch assistant. How can I help you today?"
Broker:
"Hi, I have a dry van load picking up in Birmingham tomorrow afternoon going to Leeds. Can you cover it?"
AI Dispatch Assistant:
"I can check that. For the Birmingham to Leeds lane, our standard rate is eight hundred pounds. What is the cargo weight and target delivery time?"
Broker:
"Weight is thirty-eight thousand pounds, delivery is Wednesday at nine AM. Can you confirm a driver?"
AI Dispatch Assistant:
"Yes, we have a driver with sufficient Hours of Service available in Birmingham tomorrow. I can confirm this load for eight hundred pounds. Would you like me to reserve the truck?"
Broker:
"Yes, please lock that in. I need the driver details."
AI Dispatch Assistant:
"Excellent. I have registered the Birmingham load. I am texting a secure link now to upload the rate confirmation sheet and log your PO number."
Broker:
"Got the text, uploading it now. Thank you."
AI Dispatch Assistant:
"You are very welcome. The driver assignment and trailer number will sync to your system shortly."

Integrates With Your TMS Database

Seamless integration with McLeod, Truckbase, Trimble, and all major freight ELD systems.

Truckbase
McLeod
Trimble
DAT
Truckstop
Calendly
HubSpot
Salesforce
Zapier

Frequently Asked Questions

Does the AI receptionist integrate with McLeod, Truckbase, and Trimble?

Yes. DeskCaller integrates directly via API with major TMS platforms including McLeod, Truckbase, and Trimble. Driver boards, lane calendars, and broker orders sync in real-time.

How does the AI handle inquiries about rate sheets and negotiations?

The AI is trained on your standard lane rates. It quotes rates based on pickup postcodes, trailer requirements, and mileage, automatically flagging custom rate offers for dispatcher approval.

Is the AI receptionist GDPR compliant for handling driver log details?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts, property addresses, and driver logs are encrypted both in transit and at rest. We store data in secure UK-based servers.

Can the AI receptionist handle check calls from brokers and drivers?

Yes. The AI queries your TMS and ELD databases to provide status updates, gate codes, and ETA calculations, reducing check call volume by up to thirty percent.

How quickly can we set up the AI receptionist for our trucking company?

Most trucking fleets go live in 24 to 48 hours. Our onboarding team connects to your TMS database, configures your custom brand voice greeting, and trains the AI on your lane rules.

What is the typical ROI if we capture more backhaul loads?

If a typical backhaul is worth £800, capturing just one load that would have gone to voicemail pays for the service for months. Most fleets see positive ROI in their first week.

How does the AI handle Hours of Service (HOS) verification?

The AI integrates with your ELD system to verify driver availability and remaining drive hours, preventing dispatchers from booking loads that violate legal drive limits.

Can the AI handle detention time logging and alerts?

Yes. If a driver is delayed at a warehouse, the AI logs the detention time in your TMS and sends automated texts to the broker, protecting your detention fee revenue.

Ready to Capture Every Backhaul Load?

Join hundreds of carriers using DeskCaller to automate driver check calls, calculate lane quotes, and reduce deadhead empty runs.

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The 11pm emergency callTriage, the on-call rota, safety calls you must never book, and what happens when the engineer does not answer.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.The 12 calls to place before you buyTest any provider properly, including the accent call and the one almost nothing survives.

All guides · Free tools

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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