AI Receptionist for Veterinary Practices
Every Call Answered, Urgent Cases Straight to Your Team
DeskCaller's AI answers your practice line on the first ring, day or night. It books consultations, boosters and nurse clinics, takes repeat prescription requests and answers admin questions, then routes any urgent or clinical call straight to your team or on-call vet. It never gives clinical advice. Bookings sync with ezyVet, Cornerstone and Shepherd. Live the same day.
Why Veterinary Practices Lose Appointments
Busy practice teams can't answer every call while running consulting rooms, calming waiting areas and looking after patients at the desk.
Consultation bookings lost to the busy line
Mornings at the front desk mean checking patients in, taking payments and calming waiting rooms all at once. When every line is engaged, the owner ringing to book a booster or a poorly cat gives up and calls the practice down the road. That appointment is gone, and you never even knew they called.
Hours lost to routine admin questions
Opening hours, directions, car parking, whether you can see a new puppy, the status of a repeat prescription. Your nurses and receptionists field the same admin calls all day while trying to run the surgery, and the queue at the desk keeps growing.
Worried owners ringing out of hours
After the practice closes, an anxious owner still needs to reach someone. If the phone just rings out or drops to an old voicemail, they are left panicking with no idea whether to wait until morning or head to the emergency vet. Every one of those calls needs a clear, human answer, fast.
Built for UK Veterinary Practices
Every feature is built around how a practice actually runs, handling bookings, repeat prescriptions and admin while making sure urgent and clinical calls always reach your team.
24/7 Appointment Booking
Book routine consultations, vaccinations, boosters and nurse clinics around the clock, straight into your practice diary.
Direct Practice-Software Sync
Connects with ezyVet, Cornerstone, Shepherd and Covetrus so appointments and client records stay up to date in real time.
Urgent Calls Routed to the Team
Recognises when a caller is worried or the matter sounds urgent and hands the call straight to your practice team or on-call vet. It never assesses symptoms itself.
Repeat Prescription Requests
Takes repeat prescription and pet-food requests, logs them against the client record and passes them to a vet to review and authorise.
Admin Questions Answered
Handles opening hours, directions, car parking, registration and pricing you have provided, freeing the front desk to focus on the room.
Secure Deposits by SMS
Sends a secure payment link by text to take consultation deposits or booking fees, reducing no-shows.
New Client Registrations
Captures the details needed to register a new pet and owner, so their first appointment is ready when they arrive.
Booster & Recall Reminders
Rings or texts owners when a booster, dental check or flea and worming treatment is due, and books them straight in.
Post-Op Check-In Texts
Sends a follow-up text the day after a procedure so owners can flag any concerns back to the practice team.
Multi-Language Support
Speaks with owners in 50+ languages, so a first-language barrier never gets in the way of booking care.
Referral & Lab Call Routing
Spots calls from referral practices or diagnostic labs and routes them to the right member of the clinical team.
Returning Client Recognition
Recognises existing clients by caller ID and greets them by name, so bookings for known pets are quick and personal.
See It In Action
Real call transcript: an owner rings to order a repeat prescription, then mentions a worry. The AI logs the request and routes the urgent concern straight to the practice team, without giving any clinical advice.
Integrates With Your Practice Software
Seamless integration with ezyVet, Cornerstone, Shepherd, and Covetrus. Calendars and pet profiles sync automatically in real-time.
Frequently Asked Questions
Does the AI receptionist ever give veterinary or clinical advice?
How does the AI handle urgent or worried-owner calls?
Does the AI receptionist integrate with ezyVet, Cornerstone and Shepherd?
Can the AI take repeat prescription requests?
Is the AI receptionist GDPR compliant for owner and pet records?
How quickly can we get the AI receptionist live for our practice?
Can the AI send booster and recall reminders?
What happens with calls outside opening hours?
Ready to Answer Every Practice Call?
Let DeskCaller book your appointments, take repeat prescription requests and answer admin calls around the clock, while making sure every urgent or clinical call reaches your team. See it handle your practice's calls with a free demo.
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