DeskCaller

AI Receptionist for Chiropractors
Never Miss a Patient Call

Answer every call 24/7, book adjustments instantly, handle insurance questions, and capture new patient intake automatically. 85% never call back after voicemail. Stop losing £234K annually.

See How It Works
24/7
Every call answered, day or night
Every call
No voicemail, no hold queue
Hands-free
Answered while you are working

Built for Chiropractic Practices
From Intake to Follow-Up

Every feature designed to capture patients, qualify leads, and keep your schedule full without overwhelming your front desk.

24/7 New Patient Intake

Capture insurance details, injury history, chief complaint, and referral source before arrival. Qualify patients automatically, saving your front desk 20+ minutes per new patient.

Automated Appointment Booking

Book adjustments, consultations, and follow-ups instantly. Syncs with ChiroTouch, Jane App, or Cliniko. No double bookings, no phone tag.

Urgent Case Routing

Recognize severe pain, recent accidents, or emergency symptoms. Immediately alert staff via SMS while providing appropriate guidance to the caller.

Insurance Verification

Collect policy information, answer common insurance questions, and schedule verification calls. Reduce billing surprises and improve collections.

Chief Complaint Capture

Document pain location, duration, severity, and triggers before the visit. Your chiropractor walks in fully prepared, improving first-visit outcomes.

Treatment Follow-Ups

Check in post-adjustment, book follow-up sessions, and answer care plan questions. Improve retention without overwhelming your team.

After-Hours Coverage

Patients get immediate answers at 11pm, not voicemail. Two-thirds want 24/7 booking access. Your AI delivers it at pennies per call.

SMS Call Summaries

Every call generates an instant text with patient details, visit reason, and booking status. Front desk stays informed without interrupting treatments.

Lead Qualification

Identify high-intent patients versus casual shoppers. Capture contact info, tag leads in your CRM, feed your patient pipeline automatically.

Overflow Call Management

When your front desk is swamped during peak hours, AI steps in. Patients never hear busy signal or get voicemail during lunch.

Multi-Language Support

Bilingual greetings and appointment booking serve diverse communities. Expand your patient base without hiring multilingual staff.

Practice Management Integration

Sync with ChiroTouch, Jane App, Cliniko, and major platforms. Appointments, demographics, and intake flow in real-time. No double-entry.

Integrates With Your Practice Software

Seamless integration with ChiroTouch, Jane App, Cliniko, and all major chiropractic practice management platforms. Patient details flow automatically into your existing workflow.

ChiroTouch
Jane App
Cliniko
Practice IQ
Mindbody
DrChrono
Calendly
Zapier
HubSpot
Salesforce

See It In Action

Example call, illustrative: New patient books an initial back consultation

Duration: 3 min 25 sec • Outcome: New patient screened for red flags, symptoms captured verbatim, initial consultation booked

AI Receptionist:
Good morning, Meadow Lane Chiropractic, this is the clinic line. How can I help?
Caller:
Hi, yeah, I've done something to my lower back. I've never been to a chiropractor before, is that something you'd see me for?
AI Receptionist:
We do see new patients for lower back complaints, and your first visit would be an initial consultation and assessment with one of the chiropractors. I can't say anything about what's going on with your back myself, that's for the chiropractor on the day, but I can get you booked in.
Caller:
That's fine. It started about a week ago after I lifted a load of boxes at work, and now it's going down my right leg a bit.
AI Receptionist:
I've written that down as you said it, lower back since lifting boxes about a week ago, now going down the right leg, and the chiropractor will have that before you come in. Before I book anything, can I just check a few things we have to ask everyone?
Caller:
Go on then.
AI Receptionist:
Have you had any loss of control of your bladder or bowel, any numbness around the saddle area or inner thighs, or any sudden severe weakness in either leg?
Caller:
No, nothing like that. It's numb-ish down the back of the calf but I can feel everything, and no problems that way at all.
AI Receptionist:
Thanks for confirming. I'll pass that on exactly as you've described it, and if any of those things do come on before your appointment, please don't wait for us, ring 111 or go to A and E.
Caller:
Understood. What does the first appointment cost, and can I claim it back? I've got Bupa through work.
AI Receptionist:
The initial consultation is £65 and follow up treatments are £45. On Bupa, we're not able to bill them directly, so patients pay us and claim it back, and it's worth ringing Bupa first to check whether they need a GP referral or a pre authorisation code for chiropractic.
Caller:
Fair enough, I'll chase them. What have you got this week, ideally after five?
AI Receptionist:
There's Wednesday at 5.40pm with Rachel Okonjo, or Thursday at 6pm with David Hale, both an hour for the initial visit. Which suits?
Caller:
Thursday at six, please. Name's Tom Bradley, mobile is 07700 900412.
AI Receptionist:
That's booked, Thursday 6pm with David Hale, and you'll get a text confirmation with the intake form link and our address on Meadow Lane. Please fill the form in before you arrive and wear something you can move in.

Frequently Asked Questions

How does the AI receptionist handle insurance verification for chiropractic patients?

The AI collects insurance provider, policy number, and coverage questions during the initial call. It schedules verification callbacks for complex cases while providing general guidance for common plans. All information syncs directly to your practice management system, giving your billing team a head start before the patient arrives.

Can patients book specific appointment types like adjustments, consultations, or X-rays?

Yes. You configure your available appointment types, durations, and scheduling rules. The AI asks appropriate questions to determine whether the patient needs a standard adjustment (15 minutes), new patient consultation (45 minutes), or specialized service. It respects buffer times and prevents double bookings across all appointment categories.

What happens when a caller describes severe pain or emergency symptoms?

The AI recognizes keywords indicating urgent situations such as loss of bowel control, severe trauma, sudden weakness, or chest pain. It immediately sends an SMS alert to designated staff while providing appropriate guidance to the caller—directing them to A&E for true emergencies or offering same-day priority booking for urgent but non-emergency cases.

Does the AI receptionist integrate with ChiroTouch, Jane App, and other chiropractic software?

Yes. The AI connects via API to ChiroTouch, Jane App, Cliniko, and other major chiropractic practice management platforms. Appointments, patient demographics, and intake information sync in real-time. It also integrates with Google Calendar, Outlook, and Calendly if you prefer simpler scheduling tools.

How does the system capture new patient intake information before the first visit?

The AI asks structured questions about chief complaint, pain location and duration, previous chiropractic care, injury history, insurance coverage, and referral source. Responses are recorded and sent to your practice management system, allowing your chiropractor to review the case before the patient walks in. This saves 20+ minutes of front desk paperwork.

Can existing patients book follow-up appointments without speaking to staff?

Absolutely. The AI recognizes returning patients by phone number or name, confirms their identity, and books follow-up adjustments based on their preferred times and your availability. It can reference their last visit and suggest appropriate intervals based on treatment plans you configure.

What information does the front desk receive after the AI handles a call?

Your team gets an instant SMS with the patient's name, phone number, appointment time, reason for visit, insurance information, and whether it's a new or returning patient. For complex inquiries, the AI includes a call transcript. All data also appears in your CRM or practice management system for permanent records.

How quickly can we deploy this in a chiropractic practice with multiple providers?

Most practices are live within 48 hours. Setup involves configuring your appointment types, provider schedules, common questions about your services, and integration with your existing software. We handle technical setup, staff training takes about 30 minutes, and you can test the system before directing calls to it. No hardware installation required.

Will the AI ever give patients advice about their back pain?

No. It does not assess, triage, diagnose or suggest treatment, because that is regulated clinical work and belongs to your GCC registered chiropractors. What it does is capture the complaint in the patient's own words, lower back since lifting, stiff neck since a car shunt, headaches for a fortnight, and pass that through to the chiropractor before the appointment. If a caller pushes for an opinion on whether adjustment will help or how serious something sounds, it says that is for the chiropractor at the consultation and offers the next available slot.

What happens if a caller describes a red flag symptom?

It stops the booking and tells them to seek urgent medical help. We build your red flag list into the call flow, typically loss of bladder or bowel control, numbness in the saddle area, sudden severe leg weakness, chest pain, and recent significant trauma. If any of those come up, the AI does not offer an appointment. It tells the caller to ring 999 or go to A and E, or to contact 111 or their GP depending on what you have specified, and it flags the call to your team straight away so nothing sits unseen in a voicemail box.

Can it handle insurance questions from patients?

It answers the factual parts you give it and refuses to guess the rest. So it can say whether you invoice an insurer directly or whether patients pay and claim back, which insurers you are recognised with, and what your consultation and follow up fees are. What it will not do is tell a caller their policy covers chiropractic or how much they will get back, because that is between the patient and their insurer. It points them to ring their provider to check referral requirements and pre authorisation, then carries on with the booking.

Ready to Capture Every Patient Call?

Join 127+ chiropractic practices using DeskCaller to book more appointments, reduce front desk workload, and never miss a new patient opportunity. Live in 48 hours.

Contact Sales

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The line a clinic agent must not crossCare navigation versus clinical triage, when it is 111 and when it is 999, and the data duty on every symptom a caller says out loud.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.

All guides · Free tools

Related Industries

Explore AI receptionists for related trades

DermatologyAI receptionistOptometry OfficesAI receptionistPhysical TherapistsAI receptionistDog WalkersAI receptionist

Get Started

Ready to transform your lead management?

Fill out the form below and we'll get back to you within 24 hours to discuss how DeskCaller can help your business.

We use these details only to contact you about DeskCaller. See our Privacy Policy. We will not share them with anyone else.

🔒Your data is secure
⚡Response within 24h
✓No commitment required
Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

🎙️ Talk to Our AI Agent

Try it now - it's live!