DeskCaller

AI Receptionist for Senior Care Facilities
Triage Family Inquiries & Schedule Facility Tours 24/7

Answer every family inquiry 24/7, schedule facility tours instantly, triage memory care details, and maintain strict GDPR compliance. Stop losing resident intakes to busy phone lines. Live in 48 hours.

See How It Works
24/7
Every call answered, day or night
Every call
No voicemail, no hold queue
Hands-free
Answered while you are working

Why Care Facilities Lose Resident Intakes

Families calling during late-night crises or staff shifts often hit voicemail and call competitors.

Families in Crisis Call at All Hours

A daughter calls at midnight, anxious about her father's progressive memory care needs. Your intake coordinator is home asleep. These emotionally charged, time-sensitive inquiries worth £8,000 per month each go to facilities that answer immediately. You lose residents simply because they could not reach a warm voice.

Repetitive Inquiries Overwhelm Care Teams

Your receptionists spend up to 5 hours daily explaining memory care levels, medication management rules, and visit hours. Each repetitive call keeps your staff from scheduling physical tours or attending to active residents, which directly lowers the facility's overall census.

Data-Protection Gaps Create Legal Risk

Under pressure, staff may accidentally disclose resident treatment updates over the phone to unverified callers. Violating strict data-protection protocols risks severe regulatory fines. Without automated caller identity checks, every manual phone transfer increases your facility's liability.

Care Facility Features

Designed for Compliance & Compassion

Every feature is custom-built to qualify care needs, schedule tours, and verify caller security PINs securely.

24/7 Compassionate Support

Answer anxious family inquiries 24/7 with empathetic, pre-screened scripts.

Direct EHR & PMS Sync

Integrate with PointClickCare and MatrixCare to log tour bookings and prospect details.

Secure Caller Verification

Verify caller identity PINs before sharing general resident status updates.

Tour Scheduling Integration

Book facility tours directly into marketing calendars based on staff availability.

Care Level Qualification

Pre-screen prospects for assisted living, memory care, or skilled nursing needs.

Waitlist & Room Alerts

Manage waitlists automatically and notify qualified prospects when private rooms open.

Outbound Family Reminders

Send automated text confirmations for tours, assessment visits, and contract meetings.

Immediate Care Team Transfer

Route critical nurse calls or emergency clinician requests to on-duty staff instantly.

Post-Tour Review Prompts

Send automated receipt confirmations and follow-up links to capture Google reviews.

Multi-Language Intake

Support diverse families in 50+ languages with automatic translations during the call.

Corporate Registry Checks

Verify incoming calls against national guardian registries to protect resident privacy.

Returning Caller Greeting

Greet returning family members by name, referencing past tour dates and care logs.

See It In Action

Example call, illustrative: Anxious family member qualifies dad's memory care needs and schedules facility tour.

AI Family Assistant:
"Thank you for calling Sunnyside Care. I am Ava, your AI family assistant. How can I help you tonight?"
Client:
"Hi, my father wandered away from home today. We realize he needs a specialized memory care room. Do you have openings?"
AI Family Assistant:
"I am so sorry to hear that, but I can help you. We have one private suite available in our memory care wing. Does your father require assistance with medication or mobility?"
Client:
"Yes, he needs help with his daily medication and uses a walking frame, but he is otherwise active."
AI Family Assistant:
"Thank you. Our garden suite sounds suitable, which includes twenty-four-hour nursing and wander-prevention security. Would you like to schedule an assessment tour tomorrow at ten AM or two PM?"
Client:
"Ten AM tomorrow works for my mother and me."
AI Family Assistant:
"Perfect. I have booked your memory care tour for ten AM tomorrow. I am texting you our address, visitor guidelines, and a brochure link now."
Client:
"I just got the text. Thank you for answering so late."
AI Family Assistant:
"You are very welcome. We look forward to meeting you tomorrow morning."

Integrates With Your Facility PMS

Seamless integration with PointClickCare, MatrixCare, and major healthcare EHR database platforms.

PointClickCare
MatrixCare
Calendly
HubSpot
Salesforce
Zapier

Frequently Asked Questions

Does the AI receptionist integrate with PointClickCare and MatrixCare?

Yes. DeskCaller integrates directly via API with senior care management platforms including PointClickCare and MatrixCare. Resident records and tour schedules sync in real-time.

How does the AI handle strict data-protection requirements?

The AI is built for healthcare compliance. It verifies caller PINs before sharing status updates, logs all calls for audit trails, and routes private clinical inquiries directly to nursing staff.

Is the AI receptionist GDPR compliant for handling family contact details?

Yes. DeskCaller is fully GDPR compliant. Call logs, transcripts, medical details, and family phone numbers are encrypted both in transit and at rest. We store data in secure UK-based servers.

Can the AI receptionist handle emotional calls from family members in crisis?

Yes. The AI is trained to respond with empathy. It identifies emotional keywords, providing compassionate support while gathering necessary care level details before booking tours.

How quickly can we set up the AI receptionist for our care facility?

Most senior living communities go live in 24 to 48 hours. Our onboarding team connects to your calendar, configures your custom brand voice greeting, and trains the AI on your care guidelines.

What is the typical ROI if we capture more resident intakes?

If a private-pay resident is worth £5,000 per month, capturing just one intake that would have gone to voicemail pays for the service for years. Most facilities see positive ROI in the first 30 days.

How does the AI handle tours and assessment bookings?

The AI checks your real-time staff calendar. It schedules tours for qualified families, sends calendar invitations, and texts prep instructions, keeping your sales team focused on touring.

Can the AI handle clinical nurse transfer escalations?

Yes. The AI recognizes calls from doctors, hospitals, or pharmacies. It bypasses the standard intake flow and immediately transfers the caller to the nurse-on-duty or emergency line.

Ready to Capture Every Family Call?

Join hundreds of senior care communities using DeskCaller to automate tour schedules, manage bed counts, and support families in crisis.

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The line a clinic agent must not crossCare navigation versus clinical triage, when it is 111 and when it is 999, and the data duty on every symptom a caller says out loud.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.

All guides · Free tools

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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