24/7 Family Support Line
That Never Sleeps
Give families peace of mind with an AI receptionist that answers every call, schedules tours, and ensures urgent concerns reach the right staff immediately.
Integrates with Your Senior Care Software
Works seamlessly with the tools your facility already uses
Stop Losing Families to Voicemail
Every missed call is a worried family or lost tour opportunity
Overwhelmed staff missing family calls
Your care staff is busy with residents when worried families call for updates. They reach voicemail, anxiety increases, and trust erodes. Each missed call from a family member damages your facility's reputation and creates additional stress for everyone.
Lost revenue from unscheduled tours
Prospective families call evenings and weekends when decision-makers are together. No one answers, so they tour your competitor instead. Each missed tour opportunity costs thousands in lost monthly revenue and referrals.
After-hours family anxiety escalates unnecessarily
Families panic when they can't reach anyone at 10 PM about their loved one. Simple questions turn into emergency calls to directors at home. Your staff burns out from constant interruptions while families lose confidence in your care.
Built for Senior Care Excellence
Every feature designed with families, residents, and staff in mind
24/7 Family Support Line
Provide families round-the-clock access to information about their loved ones, visiting hours, and facility updates without overwhelming your care staff.
Tour & Assessment Scheduling
Automatically schedule facility tours and intake assessments, qualify prospects based on care needs, and manage your waitlist efficiently.
HIPAA Compliant Communications
Handle sensitive resident information with full HIPAA compliance, encrypted data storage, and comprehensive audit trails for all interactions.
Emergency Escalation Protocols
Instantly route urgent medical concerns to on-call staff while taking detailed messages for non-emergency inquiries to review later.
Multi-Facility Management
Manage calls for multiple locations from one system, route inquiries to the right facility, and maintain consistent communication standards.
Care Management Integration
Connect with PointClickCare, MatrixCare, and other platforms to log interactions and update resident records automatically.
Set Up in Minutes, Not Months
Go live today with your AI receptionist
Quick HIPAA Setup
Configure your AI receptionist with facility information, care levels, and emergency protocols in under 10 minutes.
Customize Communications
Set up responses for visiting hours, meal times, activities, billing, and common family questions.
Connect Your Systems
Integrate with your care management software, calendar system, and staff notification channels.
Provide 24/7 Support
Your AI receptionist begins handling calls immediately, supporting families while your team focuses on resident care.
Trusted by Leading Care Facilities
"DeskCaller has transformed our family communications. We've increased tour bookings by 40% and families love having 24/7 access to information about their loved ones."
Patricia Chen
Administrator, Sunrise Memory Care
"The HIPAA compliance and emergency escalation features give us peace of mind. Our staff can focus on resident care knowing every call is handled professionally."
Michael Roberts
Director, Comfort Living Communities
"Since implementing DeskCaller, our occupancy rate has increased by 25%. We never miss a tour opportunity, even when prospects call after hours or on weekends."
Sandra Williams
Owner, Grace Assisted Living
Simple, Transparent Pricing
Choose the plan that fits your facility
Starter
Perfect for small facilities
- ✓24/7 AI receptionist
- ✓Up to 100 calls/month
- ✓Tour scheduling
- ✓Basic HIPAA compliance
- ✓Email notifications
- ✓Single facility
Professional
For growing senior care centers
- ✓Everything in Starter
- ✓Unlimited calls
- ✓Advanced intake qualification
- ✓Full HIPAA compliance & audit logs
- ✓SMS & email notifications
- ✓Up to 3 facilities
- ✓PointClickCare integration
Enterprise
For large care networks
- ✓Everything in Professional
- ✓Unlimited facilities
- ✓Custom emergency protocols
- ✓Advanced analytics & reporting
- ✓Multiple software integrations
- ✓Dedicated account manager
- ✓Custom AI training
- ✓SLA guarantee
Frequently Asked Questions
How does DeskCaller handle after-hours family inquiries about residents?
DeskCaller provides 24/7 coverage to answer urgent family questions, take messages for staff, and provide basic information about visiting hours and facility policies. For medical emergencies, calls are immediately escalated to on-call staff.
Can DeskCaller schedule facility tours and intake assessments?
Yes, our AI receptionist can schedule tours, coordinate intake assessments, and qualify leads based on care needs and availability. It integrates with your calendar system to book appointments during available slots.
Is DeskCaller HIPAA compliant for handling resident information?
Yes, DeskCaller is fully HIPAA compliant. We follow strict protocols for handling protected health information, maintain audit logs, and ensure all data is encrypted both in transit and at rest.
How does the AI handle calls about medication schedules or medical concerns?
For medical-related calls, DeskCaller takes detailed messages and immediately notifies appropriate staff through your preferred channels. It never provides medical advice but ensures urgent concerns reach the right person quickly.
Can DeskCaller integrate with our senior care management software?
Yes, DeskCaller integrates with popular senior care platforms like PointClickCare, MatrixCare, and Yardi. We can sync resident information, update tour schedules, and log all interactions in your existing system.
Give Families 24/7 Peace of Mind
Start your free trial today and see how DeskCaller can improve family satisfaction while increasing your occupancy rates.