DeskCaller

AI Receptionist for E-commerce
Stop Losing Sales to Voicemail During Peak Season

Answer every WISMO call in under 1 second, resolve 73% autonomously, handle returns instantly, and capture after-hours orders worth £200-1,000. Scale from 20 to 200+ calls during Black Friday without hiring. Stop losing revenue to slow response times. Live in 48 hours.

See How It Works
70-80%
WISMO calls peak season
<1s
Answer time 24/7
73%
Autonomous resolution rate

Why E-commerce Stores Lose Sales

Between WISMO calls drowning your team during peak season and after-hours buyers going to voicemail, small e-commerce teams cannot scale support without sacrificing growth.

Drowning in WISMO Calls During Peak Season

Where Is My Order calls account for 30-50% of support tickets normally, climbing to 70-80% during Black Friday and Christmas. Your 3-person team receives 200+ calls weekly during sales, mostly repetitive tracking questions while you need to focus on inventory, fulfilment, and actual customer issues. Every minute explaining package locations costs you growth opportunities.

Cart Abandonment from Unanswered Pre-Purchase Questions

Customers stuck at checkout with sizing questions, shipping concerns, or product comparisons call for instant answers. You are packing orders or in supplier meetings and cannot answer. They abandon their £150-500 carts and buy from competitors who answer immediately. 82% of consumers expect instant responses, but you can only staff business hours.

After-Hours Revenue Lost to Voicemail

High-intent buyers research products after work, calling at 8pm or Sunday evenings with pre-purchase questions worth £200-1,000 orders. By Monday when you call back, they have already purchased from a competitor with 24/7 support. Evening and weekend calls represent 15-25% potential revenue bump, completely lost to voicemail.

Built for E-commerce
From Peak Season Surges to After-Hours Lead Capture

Your AI receptionist handles WISMO calls, returns, pre-purchase questions, and abandoned carts 24/7 with real-time Shopify integration.

24/7 Order Status & Tracking Lookups

Handle unlimited Where Is My Order calls instantly with real-time Shopify integration. Customers get tracking numbers, carrier info, and delivery dates in under 10 seconds without your team lifting a finger.

Intelligent WISMO Deflection

Automatically recognize callers by phone number, pull their order history, and provide status updates before they ask. Cut 70-80% of repetitive tracking calls from ever reaching your team during peak season.

Pre-Purchase Product Questions

Answer sizing queries, material specs, shipping timelines, and stock availability instantly during checkout. Stop cart abandonment from unanswered questions worth £150-500 per lost sale.

Return & Exchange Processing

Walk customers through return eligibility, generate RMA numbers, email shipping labels, and offer exchanges automatically. Handle 20-30% return rates efficiently without drowning your support team in repetitive requests.

After-Hours Lead Capture

Never miss evening or weekend calls from high-intent buyers. Answer product questions at 9pm Sunday, collect details, send SMS follow-ups, and book callbacks for your Monday team. Capture 15-25% revenue boost from after-hours alone.

Peak Season Surge Management

Handle 100+ simultaneous calls during Black Friday, Cyber Monday, and Christmas without hiring seasonal staff. Your AI scales instantly from 20 weekly calls to 200+ during sales events.

Abandoned Cart Recovery Calls

Proactively call or text customers who left items in cart, answer final questions about shipping or sizing, send payment links via SMS, and recover £50-300 abandoned orders automatically.

Multi-Channel Support Unified

Handle phone, web chat, and SMS from a single AI receptionist. Consistent answers across all channels with full conversation context preserved when escalating to humans.

Real-Time Shopify Order Data

Pull live order status, tracking info, customer history, and product inventory from Shopify instantly. No manual lookups, no switching between systems. Your AI has same access as your team.

Intelligent Escalation to Humans

Detect frustration, complex issues, or refund requests and transfer to your team with full conversation transcript. Human agents start with complete context, not from scratch.

Multi-Language Support (30+ Languages)

Automatically detect caller language and switch to Spanish, French, German, Polish, or 25+ more languages. Expand internationally without hiring multilingual staff.

Helpdesk Integration & Ticket Creation

Automatically create tickets in Gorgias or Richpanel with full call transcripts for issues requiring human follow-up. Your support queue stays organized with zero manual data entry.

See It In Action

Real call transcript showing instant order tracking lookup during Christmas delivery anxiety.

Customer Calling About Delayed Christmas Gift Delivery

⏱️Duration: 1 min 45 sec✅Order status provided, anxiety resolved, customer retained
AI Receptionist:
Hello, thank you for calling Luna Apparel. How can I help you today?
Customer:
Hi, I ordered a jacket as a Christmas gift 10 days ago and it still has not arrived. The tracking has not updated in 3 days and I am getting worried.
AI Receptionist:
I completely understand your concern. Can I have your order number or the phone number you used when placing the order?
Customer:
It is 07712345678.
AI Receptionist:
Thank you. I have found your order #24531 for the blue quilted jacket placed on 10th December. Your package is currently with Royal Mail and tracking shows it is out for delivery today in Manchester. It should arrive by 6pm this evening.
Customer:
Oh brilliant! So it will definitely arrive today? I was panicking it would not make it before Christmas.
AI Receptionist:
Yes, Royal Mail has it scheduled for delivery today. You will receive a text notification when it is delivered. Is there anything else I can help you with?
Customer:
No, that is perfect. Thank you so much for checking, you have put my mind at ease!

Integrates With Your E-commerce Stack

Seamless integration with Shopify, WooCommerce, BigCommerce, Gorgias, Zendesk, and all major e-commerce platforms. Order data flows automatically into your existing workflow.

Shopify
WooCommerce
BigCommerce
Gorgias
Zendesk
HubSpot
Salesforce
Zapier
Calendly
Stripe

Frequently Asked Questions

How does the AI access my Shopify store's order and tracking data?

DeskCaller integrates directly with Shopify via secure API. Your AI receptionist can look up orders by phone number or order ID, retrieve tracking information, check inventory availability, and pull customer purchase history in real-time. All data is encrypted and GDPR-compliant with ISO 27001 certification for e-commerce.

What happens during Black Friday or Christmas when call volume spikes 10x?

Your AI handles unlimited simultaneous calls with no degradation. During peak sale events, it scales instantly from 20 calls weekly to 200+ without busy signals, hold times, or missed revenue. Most e-commerce stores see 70-80% autonomous resolution during WISMO surges.

Can it differentiate between order tracking, returns, pre-purchase questions, and complaints?

Yes. A simple tracking question gets instant status lookup. A return request triggers RMA generation. Pre-purchase sizing questions reference your product database. Complaints or refund demands escalate to your human team immediately with full context.

Does it integrate with Gorgias, Richpanel, or Zendesk for helpdesk tickets?

Yes. DeskCaller integrates with Gorgias, Richpanel, Zendesk, and other helpdesks via API or Zapier. Every escalated call automatically creates a ticket with full transcript, customer details, and order history. Your support queue stays organized with zero manual entry.

How does it recognize returning customers vs first-time callers?

Your AI identifies returning customers via phone number lookup against Shopify order history. Returning buyers are greeted by name with instant access to their past orders. First-time callers go through new customer qualification and get added to your CRM.

What if someone is frustrated about a delayed package or damaged item?

Your AI detects frustration through tone and keywords like 'refund', 'damaged', 'terrible', or 'never ordering again'. These trigger immediate escalation to your human team via live transfer or priority callback, with full conversation context preserved.

Can it handle abandoned cart recovery calls and send payment links?

Yes. Your AI can proactively call or text customers who abandoned carts, answer final questions about shipping or sizing, and send Shopify payment links via SMS or email to complete purchases. Great for recovering £50-300 abandoned orders.

How quickly can we set up this during peak season like November?

Most e-commerce stores go live in 24-48 hours. Connect Shopify, upload product FAQs, configure escalation rules, and test. Mid-season setup works perfectly, it is designed to rescue teams drowning in Black Friday and Christmas call volume right when you need it most.

Stop Losing E-commerce Sales to Voicemail

Join e-commerce stores handling 200+ calls weekly during peak season with 73% autonomous resolution. Live in 48 hours, scale instantly, never miss another after-hours order.

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