DeskCaller

AI Receptionist for Hotels and Resorts
Never Miss a Booking During Check-In Rush

Answer every guest call 24/7, whether it is a city hotel front desk in the middle of check-in rush or a resort line fielding package stays, spa and golf bookings, seasonal availability and wedding enquiries, while your team looks after guests in person. Capture international bookings, quote room rates instantly, manage peak hour overflow. Stop losing £80-£300 direct reservations to OTAs. Opera and Mews integration. Live in 48 hours.

See How It Works
24/7
Every call answered, day or night
Every call
No voicemail, no hold queue
Hands-free
Answered while you are working

Why Hotels Lose £180K-£300K Annually to Missed Calls

Front desk staff cannot answer phones during check-in rush hours. International guests call outside business hours. Every missed call is a direct booking lost to OTAs charging 15-25% commission.

Front Desk Overwhelmed During Check-In and Check-Out Rush Hours

Peak times between 2-4 PM for check-ins and 10 AM-12 PM for check-outs create front desk chaos. Staff juggle in-person guests while phones ring constantly with booking inquiries, room service requests, and concierge questions. Missed calls during these critical windows cost £80-£300 per lost booking, with frustrated callers booking competitors who answer immediately.

International Guests Call Outside Business Hours When Front Desk Is Minimal

Travelers from different time zones call at 2 AM for bookings, airport transfers, or late check-in arrangements. Minimal overnight staffing means these high-value international bookings (often £200-£500 multi-night stays) go unanswered. 24/7 availability is not optional for hotels competing in global markets, yet full night shift staffing costs £25,000-£40,000 annually per position.

Every Missed Call Loses Direct Bookings to Online Travel Agencies

Hotels lose 15-25% of phone inquiries to voicemail during busy periods. These missed calls represent direct booking opportunities worth £150-£400 per reservation without OTA commission fees (typically 15-25%). For a 50-room property receiving 30-50 calls daily, this translates to £180,000-£300,000 in annual lost direct booking revenue captured by Booking.com and Expedia instead.

Built for Hotels
From Boutique Properties to City Hotels and Resorts

AI receptionist trained specifically for hotel and resort front desk operations, guest services, and booking management. Handles reservation inquiries, concierge requests, multi-language support, and integration with Opera, Mews, Cloudbeds PMS platforms.

24/7 Booking and Inquiry Management

Answer reservation calls, room availability questions, pricing inquiries instantly at any hour. Capture international bookings from every time zone without overnight staffing costs.

Peak Hour Call Overflow

Handle unlimited simultaneous calls during check-in/check-out rush hours. Front desk focuses on in-person guests while AI manages phone inquiries without wait times.

Room, Suite and Package Availability

Provide real-time room types, availability dates, nightly rates and package deals instantly. Quote standard rooms, suites, executive floors and multi-night resort packages with accurate pricing from your rate card, including seasonal and minimum stay rules.

Booking Capture and Confirmation

Collect guest details, dates, room preferences, special requests. Sync bookings instantly to Opera, Mews, Cloudbeds, or your PMS for seamless reservation management.

FAQ Automation

Answer check-in/check-out times, parking availability, Wi-Fi details, breakfast hours, pet policies, smoking rules, and the in-stay questions resort guests ring about, such as pool, spa, gym and restaurant opening times or when the shuttle runs. Free staff from repetitive questions to focus on guest experience.

On-Site Facility and Concierge Requests

Handle restaurant tables, spa treatments, golf tee times, activity and tour slots, local attractions, airport transfers and room service orders. Route complex requests to the team that owns each facility while managing simple inquiries automatically.

Multi-Language Support

Communicate with international guests in 80+ languages. No multilingual staffing costs, just instant translation for Mandarin, Spanish, French, German, Arabic, Japanese, and more.

Room Service and Amenity Requests

Take room service orders, extra towel requests, housekeeping schedules, maintenance issues. Create tickets in your PMS for immediate staff action and guest satisfaction.

Check-In and Check-Out Coordination

Pre-register arriving guests, provide mobile check-in options, coordinate early check-ins or late check-outs. Reduce front desk queues and improve arrival experience.

Group Booking Management

Screen for corporate events, wedding blocks, conference groups requiring multiple rooms. Flag high-value group inquiries for sales team follow-up within 1 hour for 68% conversion rates.

Upselling Premium Rooms

When guests book standard rooms, AI suggests suite upgrades, executive floors, spa packages. Upsell conversions increase average booking value from £120 to £185 through intelligent suggestions.

Guest Recognition and Loyalty

Identify returning guests via phone lookup. Greet loyal customers by name, reference previous stays, offer priority room selection and member rates automatically.

Also Built for Resorts

A resort phone line is not a city hotel phone line. Callers ask about week-long packages rather than single nights, book the spa, the golf course and the restaurant separately, and often ring from a room they are already staying in to ask what time something opens. The agent handles all of it in the same call flow that takes your room reservations.

Package Stays, Not Single Nights

Quote multi-night stays, half board and all-inclusive packages, minimum stay rules and shoulder season rates. The agent has the longer conversation a package booking needs instead of pushing the caller onto a room-only rate.

On-Site Facilities That Generate Their Own Calls

Spa treatments, golf tee times, restaurant tables, pool cabanas, tours and activity slots each bring their own enquiries. The agent checks availability, takes the booking, and passes anything that needs a person to the team that owns that facility.

Seasonal Peaks Without Seasonal Hiring

Holiday weekends and peak season multiply call volume overnight. Unlimited simultaneous calls means the switchboard behaves the same way in your busiest week as it does in your quietest.

Groups, Weddings and Events

Wedding, retreat and conference enquiries arrive by phone and go cold quickly. The agent captures dates, guest numbers, room block size, function space and catering requirements, then alerts your events team while the enquiry is still live.

See It In Action

Example call, illustrative: Weekend City Break Booking Confirmed

Duration: 3 min 10 sec • Outcome: Two-night booking £280, spa package upsell £95, total £375 direct reservation

AI Receptionist:
Good evening, thank you for calling The Grand Plaza Hotel. How may I assist you today?
Caller:
Hi, I'm looking to book a room for this coming weekend, Friday and Saturday night. Do you have availability?
AI Receptionist:
Certainly! For this Friday 14th and Saturday 15th March, we have several room types available. Are you looking for a standard double room, deluxe room, or perhaps a suite?
Caller:
Just a standard double would be fine. What's the rate?
AI Receptionist:
Our standard double room for Friday and Saturday night is £140 per night, so £280 total for both nights. This includes breakfast, Wi-Fi, and access to our fitness center. Does that work for you?
Caller:
Yes, that sounds perfect. Can I book that?
AI Receptionist:
Absolutely. May I take your full name and email address to secure the reservation?
Caller:
Sure, it's Sarah Mitchell, email is sarah.mitchell@email.com
AI Receptionist:
Thank you, Sarah. I have you booked for a standard double room arriving Friday 14th March for two nights, total £280. You'll receive a confirmation email shortly. Just one quick note - we also offer a weekend spa package with a 60-minute massage and afternoon tea for £95 per person. Many guests add this to their city break. Would you be interested?
Caller:
Oh, that sounds lovely! Yes, I'll add that please.
AI Receptionist:
Wonderful! I've added the spa package to your reservation. Your new total is £375 for the two-night stay including the spa experience. You'll receive full confirmation with your spa appointment time via email. Check-in is from 2 PM and check-out is 11 AM. Is there anything else I can help with?
Caller:
No, that's everything. Thank you so much!
AI Receptionist:
You're very welcome, Sarah. We look forward to welcoming you on Friday. Have a wonderful day!

Integrates With Your Hotel PMS

Seamless integration with Oracle OPERA, Mews, Cloudbeds, Hotelogix, RoomRaccoon, and all major property management systems. Bookings sync automatically into your existing workflow.

Oracle OPERA
Mews
Cloudbeds
Hotelogix
RoomRaccoon
Calendly
Zapier
HubSpot
Salesforce
GGoHighLevel

Frequently Asked Questions

Can the AI provide real-time room availability and pricing from our PMS?

Yes. DeskCaller integrates with Opera Cloud, Mews, Cloudbeds, Hotelogix, and RoomRaccoon via API for real-time availability and rate synchronization. When callers ask 'Do you have a double room for Friday?', AI checks live inventory and quotes accurate nightly rates including any seasonal pricing, weekend rates, or promotional offers active in your system.

How does it handle booking confirmations and sync with our property management system?

Captured bookings flow directly into your PMS as new reservations with guest details (name, email, phone, dates, room type, special requests) pre-populated. You see bookings instantly in Opera/Mews/Cloudbeds dashboard, ready for payment processing and pre-arrival communication. No manual re-entry, zero double-booking risk through real-time inventory sync.

We run a resort rather than a city hotel, does this suit us?

Yes, and the differences are handled directly. The agent quotes multi-night and package rates rather than only single nights, applies your minimum stay and seasonal pricing rules, and takes spa, golf, restaurant and activity bookings alongside rooms. It also answers the calls that come from guests already staying with you, such as what time the pool closes or whether the shuttle runs on Sundays. Group, wedding and event enquiries are captured in full and passed straight to your events team.

Can it take spa, golf, restaurant and activity bookings, not just rooms?

Yes. Each on-site facility can have its own availability, opening times and booking questions. A caller can reserve a table, book a treatment or ask for a tee time in the same call as a room enquiry, and each request goes to the team that owns it. Where a facility needs a person to confirm, the agent takes the full details and flags it rather than leaving the caller in voicemail.

Does it manage check-in/check-out rush hours when front desk is overwhelmed?

Absolutely. During 2-4 PM check-in and 10 AM-12 PM check-out peaks, AI handles 100% of phone inquiries while your front desk focuses on in-person guests. Callers get instant answers about room availability, late check-out requests, luggage storage, parking, and dining options. One hotel noted: 'We went from 8-minute hold times to instant answer during check-in rush, eliminating guest frustration completely.'

Can it communicate with international guests in multiple languages?

Yes, in 80+ languages including Mandarin, Spanish, French, German, Arabic, Japanese, Italian, Portuguese, and Russian. International travelers receive assistance in their native language for booking inquiries, hotel information, and concierge services. No multilingual staffing costs, instant translation across all guest communications.

What happens when someone calls about group bookings or corporate events?

AI screens for group inquiries ('I need 15 rooms for a wedding' or 'Conference block for 50 attendees'), collects event details (dates, room count, meeting space needs, catering requirements), and immediately flags these high-value opportunities for your sales team. You receive SMS alert within seconds for same-hour response. Group bookings convert at 68% when contacted within 1 hour versus 22% next-day follow-up.

Does it handle room service orders and guest amenity requests?

Yes. AI takes room service orders ('Can I order breakfast to room 304?'), extra amenity requests (towels, pillows, toiletries), housekeeping schedules, maintenance issues. Creates service tickets in your PMS with room number, request details, and urgency level. Staff receive immediate notification to fulfill requests, improving response times from 45 minutes to 12 minutes average.

Can it upsell suites, spa packages, and premium services during bookings?

Absolutely. When guests book standard rooms, AI mentions suite upgrades ('Our executive suite includes separate lounge, city views, and complimentary champagne for £45 more per night'), spa packages, late check-out, airport transfers, and dining reservations. Upsell acceptance rate is 18% when offered during initial booking versus 4% for post-booking email promotions. Average booking value increases £45-£85 through intelligent suggestions.

How quickly can we deploy this for our summer peak season?

Most hotels go live in 48-72 hours. Peak season setup works perfectly, designed to handle call volume surges without seasonal hiring. Connect your PMS (Opera/Mews/Cloudbeds), import room types and rate structure, customize FAQs, and you're answering every call within 3 days. Summer deployment typically adds £25,000-£60,000 in direct booking revenue from previously missed calls.

Stop Losing Direct Bookings to OTAs and Faster-Answering Competitors

Deploy AI front desk for your hotel or resort in 48 hours. Answer every call 24/7, capture international and package bookings, manage check-in rush overflow. Never miss an £80-£300 direct reservation again.

Guides

Before you put an AI on your phone line

What we have written up in full, from the rules that keep an agent honest to the calls you should place before you buy anything.

The restaurant system prompt, annotatedA full booking-and-orders prompt, torn down block by block, with the allergen guardrail explained.Stopping an agent inventing answersThe guardrails that keep an agent from quoting a price or confirming a booking that never happened.When should the agent put a caller through?Escalation rules, a priority list of callers who always reach a person, and what to do when nobody picks up.AI receptionist vs answering servicePublished prices for both, the rounding trick that inflates per-minute bills, and who should pick a human instead.

All guides · Free tools

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Pricing

Simple pricing, no surprises

Choose a plan, or just pay for what you use. One flat price, never a surprise charge.

Save 25%
Starter
For solo owner-operators answering their own phone.
£48/mo
billed monthly
 
120 mins/mo · ~40 calls
£0.40 per included minute
Grace: up to 12 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Most Popular
Growth
For small teams that never want to miss a job.
£105/mo
billed monthly
 
300 mins/mo · ~100 calls
£0.35 per included minute
Grace: up to 45 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
Pro
For multi-crew operators with high call volume.
£225/mo
billed monthly
 
750 mins/mo · ~250 calls
£0.30 per included minute
Grace: up to 150 extra minutes
Run over and you keep going. Borrowed minutes come off next month's allowance, never a charge.
One flat price
No setup fee·No contract·30-day money-back·Usage alerts at 60 / 80 / 90%

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